When OW2 launched, I continually lost hours played every time I checked my career profile. Not just games played since launch - it overwrote my PC stats on to my console stats instead of adding them together, and the total kept dropping over several days until it wiped my QP and custom game totals entirely.
Under “known issues” this was posted about in Oct 22 and you stated it would take a couple of weeks to fix.
While my profile is now registering time correctly for new games, my overall stats remain broken. I hope you can understand how demoralizing it is to check my career stats and see hundreds of hours missing. This makes it seem like you don’t care about the legacy players that bought and supported Overwatch early on.
I filed a support ticket and they said they only had limited info about my account because of “the competitive nature of the game”, which I admit made me laugh. This has nothing to do with the competitive nature of the game. I just want my stats accurately reflected on my profile.
Please advise.