hello, i don’t know why i no longer access to match voice chat anymore, i think i got ban or something like that like silence? i search and i think i got silence, reason it i make a mystake at game. Detail:“i join the custom chill game and i play a random meme sound that make there friend laugh but at first i notice there host not my friend so he kick me and i got some Notification but i not notice that.” I has follow Support articles but i cant find anyway to help. i know i wrong but there actually no warning or something? im newbie, even got ban there i think is just ban for hour or some day? week? impossible if i just play random meme to get ban forever. Bonus: there no mail from blizzard like mail to Notification that i got ban or silence, i search and see a one guy with one month silence? i dont want that time ban. any help or im now need to talk with support team? if i not get banned because there no mail Notification so how i fix that?
Hey there Dva,
I looked into the account and found no restrictions placed on chat. This would mean a ban, suspension, or silence would not be the cause of this. Some troubleshooting would be appropriate. A common cause of this is either network or ISP problems. A good way to test this is trying another connection entirely. A friend’s or neighbor’s wifi can help to test this. Alternatively a hotspot or mobile tether can be used. Please do test and see if either method helps. If it does, then talking to your ISP is likely what’s needed to get this sorted out.
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