Can't hear or talk to team

Technical Support
1

For days now when I open the Social tab there’s a line across my mic and I can’t unmute. I can’t hear or talk to anyone and I don’t know why, it worked when I played on free weekend and ever since I bought the game it won’t work. Has anyone ever had this problem and how do I fix it. I’ve tried contacting blizzard I did all their troubleshooting steps those didn’t work, I’m not banned, all my settings are fine, I’ve tried restarting and I reinstalled Overwatch.

2

So, I was having a similar problem, where I could not hear anyone or talk… I’ll share what I did in case it’s the same issue:

I’m on Windows 10.

  • First, I verified all the Mic & headphone settings look good within the game client.

  • Then, I verified they look good on my computer by checking my mic and sound are being pushed through the correct device. Those two were fine in my case.

  • Apparently there was a change with Windows 10’s latest update, so I also had to go to settings > privacy > Microphone and make sure the “Let apps use my microphone” is on.

  • This last part is the most embarrassing for me simply because I never noticed this before, but launch your game client and have a friend group up with you so you can create a potential voice/chat connection.

  • Once you’re grouped up, press “P” on your keyboard to open up your group chat menu, and on the left side there’s going to be an icon that looks like a headphone. If it’s empty in the headphone, click it so it has a filled in circle in the headphone.

Everything worked for me after that.

Best of luck, I do hope that works for you.

3

Hi,

After a loooong time of searching I managed to fix this issue. I noticed that a windows 10 Update managed to uninstall my realtek hd audio manager.

After installing it again from the realtek website it actually fixed my Overwatch voice chat issue for good!

so in other words, if you notice that you dont have Realtek HD audio manager in ur control panel or if its not working as it should, go to this link to get it back:

6

i cant seem to get the hd audio manager i tried everything