Hello, I’ve been having this issue for a few days with no solution. had opened a ticket but with no useful help. So I’m hoping someone had this or a similar issue so I can finally play the game. I’m based in Bulgaria - Europe
I installed Overwatch 2, after a long time of not playing (since it was still just Overwatch) and am stuck at the log-in screen. All I get is a “Connecting - Connecting to server - Entering game” loop, where I have to re-login every time and nothing happens. What I have tried so far:
Re-install the game (Tried in Steam and Battle net)
Restart my PC (I’m on Windows 11)
Looked for updates for the game, windows and graphics card
Restarted my router
Release/renew ip
flush dns
netsh int ip reset
removed and added the game to the firewall whitelist
turned on and off windows firewall
turned on an off windows protection
ran the game as an admin
changed my password since my account got locked
tried changing regions
scan and repair the game.
I am currently out of options and need assistance. I know that there is a sort of connection since I tried entering a wrong password in the login menu in the game and it recognizes that it’s wrong, meaning at least a connection to make that check is active.
My ISP can’t help with this, since my connection works for literally everything else, so no time of day wasted there…
Try a VPN. If you connect, then you know it’s an ISP routing issue.
Just did. Used Surfshark, tried my country, Belgium and Germany. The problem persists
Try the country where the Google datacenter for your Overwatch region resides.
That would be Germany from what I gathered. Google has datacenters in Germany, Belgium, Netherlands and a few others. Given that Germany is the closest, my guess is that’s where it would be. But I tried Netherlands just in case. Same issue. I should mention, a friend from my group is on the same ISP and doesn’t have this issue. Only difference is, he hasn’t played OW1 and his account isn’t as old as mine. Also a weird thing I noticed, I setup my authenticator a few mins ago and everything loads, except the “Social” tab. Not sure if related.
I believe the available EU servers are:
ams1 - Amsterdam Airport Schiphol
gen1 - Finland
Hi, try with a new account if you can i’ll guarantee you that it’ll work. The issue is on their end but they are incapable of solving the issue. I’ve been talking to support for 5 days and they can’t do anything. They say the issue is on my end (blablabla,pc,router,internet) but with a new account it works perfectly fine.
I bought the first Overwatch and i can’t even play on the account i bought that damn game…
Didn’t work again. At this point I’m 100% sure the problem is on Blizzards end and they just refuse to admit it
This issue is happening to me too… its been 5 days and I can’t launch Overwatch on this account alone. Other accounts I can play Overwatch just fine. I do not have any restrictions as I have contacted Blizzard support and opened 10 tickets with no help.
This is weird because its an account specific issue not hardware issue and to proof it, here is what I tried:
- Changed Email + Password
- Used a VPN
- Used a different PC + different internet
- Told my friend (who lives in another country) to log into my account and play. Didn’t work
- Added SMS
- Added authenticator
- Connected Steam
- Connected Xbox
- Tried different OS
All didn’t work
Keep in mind that any other account I log into it works just fine, except this one alone.
it is an Overwatch server side issue. I assume they messed up loading account cosmetics or information that’s why its loops connection after “Entering game”.
Hi I’m having the exact same problem. Just wanted to comment to help boost awareness of the issue.
It seems there is a GM on the support side that wants to help
I linked the post in my support ticket and asked to work with him, since the others just copy paste templates. I’ll update this issue if I have more info
It’s working for me now! I hope you guys can play too!
“We’ve recently resolved an issue we suspect was the, or at least a cause of this, and are looking to confirm if the issue has now been resolved for you with that or remains ongoing. Can you please try and let us know? Thank you!”
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