Cannot Connect to Server (PS4)

Technical Support
1

I’ve been having this problem where I’m playing Overwatch (Competitive) and I go 2 or 3 games all good, connection is good, no lag, etc. Then when I play my next Comp match and mid fight I just get dropped and get kicked out from the match, I try to rejoin game but it then kicks me out to the “Press X to Continue” Screen, when that happens I get a notification saying that I can’t connect to the servers using that application (the application being Overwatch) if I wanna rejoin my comp match I have to restart my PS4 and if I’m quick enough I get back in but even if I rejoin my game regardless of whether I win or lose it still counts as a loss for me. I don’t know what’s wrong with my game, every other multiplayer game I’m fine, I don’t have any connection issues, my WiFi is all good, my only problem is just with Overwatch, I’ve been having this problem since like the anniversary event that’s why I stopped playing the game, I just hopped back on last week and I’ve still been having the same issue, I’m now banned for 2 hrs because of it. Is there any way to fix it from my end? (even though I know for certain I’m good) or is it just a problem out of my hands?

2

First check these steps:

If nothing helps use a Windows computer connected to the same network as your PS4 to run a WinMTR test.

WinMTR instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
    Network Graph
    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98
3

Yes, I’ve tried all the troubleshooting steps from the Blizzard Support link you’ve given me and nothing seems to help.

I can’t do the WinMTR test because I don’t have a computer.

I got banned for another 8 hrs for dropping again, I’ve tried changing to a different WiFi network but I still get the same issue :confused:

I really wanna try to fix this because I don’t wanna get perma banned for the rest of the season.