This started on 23rd of oktober. I played some Hots earlier in the day but then late at night discovered i couldn’t get online and discovered i couldn’t reach any of the EU sites. Weirder is i actually got online again on the 24th for an hour or so before being unable to connect again.
I only have the switch converting fiber to rj45 and that’s it. I’ve restarted both that and my network adapter countless times and let it be off for 10h+. I’ve done “ipconfig /release, renew & flushdns”, even tried using different dns such as 8.8.8.8 + 8.8.4.4 (google public dns).
I ran a tracert. My isp is universal se. Would it help if you had my ip adress aswell?
C:\Users\Key>ping eu battle net
Pinging eu.battle.net [185.60.115.40] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 185.60.115.40:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Key>tracert eu battle net
Tracing route to eu.battle.net [185.60.115.40]
over a maximum of 30 hops:
1 11 ms 10 ms 10 ms h77-53-245-129.cust.a3fiber.se [77.53.245.129]
2 12 ms 12 ms 12 ms h79-138-117-134.cust.a3fiber.se [79.138.117.134]
3 15 ms 16 ms 15 ms gbg1.dr2.a3network.se [79.138.117.133]
4 14 ms 14 ms 14 ms gbg1.a3network.se [88.129.128.62]
5 12 ms 12 ms 12 ms gbg1.cr1.a3network.se [85.8.9.16]
6 * * * Request timed out.
7 20 ms 20 ms 20 ms sto1.br1.a3network.se [85.8.10.6]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
If there’s any other info i could add to ease in helping me pls do tell!
PS: I can get to US sites and enter games online with americas region.
I have shut off firewall and microsoft security essentials and tried to reach EU without any luck.
According to the traceroute, it dies after the seventh hub before it even reaches Blizzard’s network providers for Europe. I recommend reaching out to your Internet Service Provider and share the test results with them. It may take time but hopefully they can discover the breach in the connection and restore it.
Hmm alright. I have sent them a mail on the 24th without any response and on my sites on my isps website it says i have a “disturbance” but it doesn’t show me what it is.
Currently trying to reach them by chat, they opened 1h ago and close in 3… i’ll put an answer here if they give me any enlightenment.
Do you perhaps have a picture or something i can look at to see what servers need to be reached?
We can try to get an IP address by running the BattleNet Looking Glass Test its like the traceroute you did but it comes from the authentication servers.
- Go to http://us-looking-glass.battle.net/
- Select Europe for the region and BattleNet Authentication for the service. Keep MTR and Traceroute checked and run the test.
- In the test results the first IP address will be the authentication server IP address you can refer to.
Please note, the Looking Glass test may not transmit from the authentication server location you normally connect two (as there are two server locations in Europe). But this may help further explain where and why the connection is breaking by looking at the route from the other end.
TRACEROUTE:
traceroute to (my ip adress), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.283 ms 0.273 ms 0.271 ms
2 37.244.24.2 (37.244.24.2) 0.747 ms 0.795 ms 0.911 ms
3 Blizzard Blizzard 2.220 ms 2.226 ms 2.225 ms
4 137.221.66.42 (137.221.66.42) 0.846 ms 0.848 ms 0.848 ms
5 137.221.78.70 (137.221.78.70) 1.096 ms 1.096 ms 1.095 ms
6 137.221.78.34 (137.221.78.34) 0.791 ms 1.033 ms 1.013 ms
7 62.115.46.197 (62.115.46.197) 1.328 ms 1.337 ms 1.520 ms
8 adm-bb4-link.telia net (62.115.133.246) 1.022 ms 1.024 ms 1.020 ms
9 s-bb4-link.telia net (62.115.114.249) 21.985 ms 21.979 ms 21.999 ms
10 s-b10-link.telia net (62.115.119.81) 24.649 ms 24.675 ms 24.456 ms
11 * * *
12 sto1.br1.a3network.se (85.8.10.6) 17.673 ms 17.588 ms 17.594 ms
13 sto1.a3network.se (85.8.9.4) 17.739 ms 17.760 ms 17.805 ms
14 sto1.cr2.a3network.se (79.138.0.220) 122.663 ms 116.745 ms 115.883 ms
15 vas1.dr1.a3network.se (88.129.128.93) 21.437 ms 21.657 ms 22.103 ms
28/10/2018 10:12:19 UTC
MTR:
Start: Sun Oct 28 10:12:19 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.24.130 0.0% 10 0.7 0.8 0.4 3.0 0.5
3.|-- Blizzard 0.0% 10 1.6 1.5 1.3 1.6 0.0
4.|-- 137.221.66.44 0.0% 10 0.8 0.9 0.7 1.3 0.0
5.|-- 137.221.78.68 0.0% 10 1.5 1.6 0.9 6.7 1.8
6.|-- 137.221.78.32 0.0% 10 0.8 2.0 0.7 12.4 3.6
7.|-- 62.115.46.197 0.0% 10 1.3 1.2 1.1 1.4 0.0
8.|-- adm-bb4-link.telia net 0.0% 10 1.0 0.9 0.8 1.2 0.0
9.|-- s-bb4-link.telia net 0.0% 10 22.0 22.1 22.0 22.4 0.0
10.|-- s-b10-link.telia net 0.0% 10 22.4 22.2 21.9 23.7 0.5
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- sto1.br1.a3network.se 0.0% 10 17.8 17.7 17.6 17.9 0.0
13.|-- sto1.cr2.a3network.se 0.0% 10 17.9 32.3 17.7 162.9 45.9
14.|-- vas1.dr1.a3network.se 0.0% 10 26.8 22.4 20.4 31.5 3.7
15.|-- ore1.dr1.a3network.se 0.0% 10 21.9 21.9 21.7 22.7 0.0
16.|-- h79-138-117-230.cust.a3fiber.se 0.0% 10 21.5 21.2 21.0 21.5 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
28/10/2018 10:12:19 UTC
“a3fiber, a3network.” All with a3 is my provider pretty much unless ive got that wrong. So it should truly be something with my ISP since it actually reaches my isp.
Removed some dots to get the trace into post.
I agree with your assessment. Keep the IP address 37.244.24.130 as that is the BattleNet server you pinged from.
You’re a star Wyoming, thank you for helping me.
I’ll focus on my isp now, may have to make a nice phonecall tomorrow.
And I can only wish you luck as dealing with ISPs can be a pain in the Orisa (yes I know… bad joke).