Canadians player getting redirected to Netherlands servers?! Over 300ms ping

Technical Support
1

I get huge lag spike mid game for the last few days… No solution so far.

Just joined a 390ms game. So during my game, I lauched a Tracert command on the server I was playing (CTRL+SHIFT+N and used that IP)

I have gigabit fiber on Bell Canada

Here’s the result

Détermination de l’itinéraire vers 24.105.40.235 avec un maximum de 30 sauts.
  1    <1 ms    <1 ms    <1 ms  SAGEMCOM [192.168.2.1]
  2     2 ms     3 ms     2 ms  10.11.16.217
  3     7 ms     5 ms     6 ms  10.178.206.152
  4    20 ms     4 ms     4 ms  10.178.206.153
  5    11 ms     6 ms     6 ms  tcore3-montreal02_2-12-0-0.net.bell.ca [64.230.91.54]
  6     4 ms     4 ms     4 ms  bx7-montreal02_ae4.net.bell.ca [64.230.91.63]
  7     4 ms     4 ms     4 ms  lag-107.bear2.Montreal2.Level3.net [4.15.20.13]
  8    15 ms    15 ms    14 ms  4.69.216.226
  9    17 ms    18 ms    17 ms  BLIZZARD-EN.ear1.NewYork5.Level3.net [4.35.72.34]
 10    17 ms    19 ms    18 ms  ae1-br01-eqny8.as57976.net [137.221.71.33]
 11   331 ms   317 ms   303 ms  et-0-0-2-br02-eqch2.as57976.net [137.221.65.8]
 12     *        *        *     Délai d’attente de la demande dépassé.
 13     *        *        *     Délai d’attente de la demande dépassé.
 14     *        *        *     Délai d’attente de la demande dépassé.
 15     *        *        *     Délai d’attente de la demande dépassé.
 16     *        *        *     Délai d’attente de la demande dépassé.
 17     *        *        *     Délai d’attente de la demande dépassé.
 18     *        *        *     Délai d’attente de la demande dépassé.

I looked up the two last IPs and I’m getting redirected Netherlands !? What the… ?!

Any ideas?

1 Like
2

Bell users are getting some issues recently.

Mine stopped, I got my internet upgraded and he changed everything essentially, and my ping was normal, so I’m not sure whats going on with that.

But they seem to be routing everyone to different servers mid game, and the ping gets really high if it’s far away, like if you’re getting routed to SA servers then the latency is far higher because I’d be going to SA and back to NA east.

3

They are aware that Canadian players are having issues: Why is overwatch keeping connecting me to server with over 300 ping? (Eastern Canada Issue) - #2 by Caterpepi