Canadians are getting a huge spike in Latency

Technical Support
45

Can we get any updates from customer support?

46

I’m getting this issue as well. Living in Toronto.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| mynetwork - 0 | 409 | 409 | 0 | 0 | 2 | 0 |

| 10.11.2.161 - 1 | 405 | 404 | 1 | 4 | 20 | 4 |

| 10.178.206.82 - 0 | 409 | 409 | 1 | 1 | 3 | 2 |

| 10.178.206.83 - 0 | 409 | 409 | 1 | 2 | 25 | 2 |

| tcore4-toronto21_2-4-0-1.net.bell.ca - 0 | 409 | 409 | 71 | 75 | 80 | 72 |

|tcore4-vancouverbg_hundredgige0-9-0-0.net.bell. ca - 0 | 409 | 409 | 71 | 73 | 77 | 74 |

|tcore4-seattle_hundredgige0-9-0-0.net.bell. ca - 0 | 409 | 409 | 72 | 74 | 78 | 74 |

| bx2-paloalto_xe7-0-0_0.net.bell. ca - 0 | 409 | 409 | 71 | 74 | 153 | 72 |

| 198.32.176.64 - 0 | 409 | 409 | 71 | 72 | 125 | 72 |

| i-92.paix-core02.telstraglobal. net - 0 | 409 | 409 | 72 | 74 | 76 | 74 |

| i-10107.sydp-core03.telstraglobal. net - 0 | 409 | 409 | 290 | 292 | 294 | 291 |

| i-0-0-0-0.sydp10.bi.telstraglobal. net - 0 | 409 | 409 | 291 | 292 | 334 | 293 |

| unknown.telstraglobal. net - 0 | 409 | 409 | 290 | 291 | 310 | 291 |

| et-0-0-48-br01-eqsy4.as57976. net - 0 | 409 | 409 | 246 | 249 | 364 | 247 |

| 137.221.65.96 - 0 | 409 | 409 | 244 | 246 | 289 | 245 |

| xe-0-0-1-1-br02-eqch2.as57976. net - 5 | 327 | 311 | 244 | 365 | 4619 | 1868 |

| be2-pe01-eqch2.as57976. net - 0 | 409 | 409 | 246 | 247 | 249 | 249 |

| 24.105.62.129 - 0 | 409 | 409 | 244 | 245 | 248 | 246 |

|________________________________________________|______|______|______|______|______|______|

48

Funny thing is going through a VPN fixes it only 30ms latency, it’s definitely a routing issue:

1 31 ms 30 ms 30 ms 10.7.16.1
2 31 ms 30 ms 32 ms 23.237.120.17
3 30 ms 32 ms 33 ms be4678.rcr21.ord07.atlas.cogentco. com [38.140.127.81]
4 30 ms 32 ms 33 ms be2150.ccr42.ord01.atlas.cogentco. com [154.54.1.37]
5 33 ms 32 ms 33 ms be2766.ccr41.ord03.atlas.cogentco. com [154.54.46.178]
6 30 ms 30 ms 30 ms 38.104.102.29
7 30 ms 35 ms 33 ms ae1-br02-eqch2.as57976. net [137.221.69.35]
8 30 ms 30 ms 31 ms be2-pe02-eqch2.as57976. net [137.221.69.73]
9 35 ms 36 ms 33 ms chi-eqch2-ia-bons-04.as57976. net [137.221.66.15]
10 31 ms 32 ms 31 ms 24.105.62.129

49

Add me to the list. I’m in toronto, ON and went from latency 40-45 on a regular to 155-165 yesterday. Nothing on my end has changed. Hope they can figure out what’s going on soon as I don’t want to play under such high latency.

1 Like
50

toronto - normally 70-80 MS now 283-300 MS

53

Using Bell in Ontario, getting around 260 ms in game. Now I connect to sae1 as default and it only has 150 ms.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
mynetwork - 0 615 615 0 0 9 0
10.11.7.113 - 0 615 615 1 4 25 2
10.178.206.62 - 0 615 615 2 3 14 3
10.178.206.63 - 0 615 615 1 2 25 3
tcore3-toronto47_2-8-0-0.net.bell.ca - 0 615 615 72 76 91 75
tcore3-vancouver_hundredgige0-9-0-0.net.bell.ca - 0 615 615 71 73 83 74
tcore3-seattle_hundredgige0-5-0-0.net.bell.ca - 0 615 615 71 73 85 74
bx2-paloalto01_xe5-3-0.net.bell.ca - 0 615 615 71 74 137 72
198.32.176.64 - 0 615 615 71 73 120 72
i-92.paix-core02.telstraglobal.net - 0 615 615 72 73 83 73
i-10107.sydp-core03.telstraglobal.net - 0 615 615 290 291 301 292
i-0-1-0-0.sydp10.bi.telstraglobal.net - 0 615 615 290 291 326 291
unknown.telstraglobal.net - 0 615 615 258 259 286 259
et-0-0-48-br01-eqsy4.as57976.net - 0 615 615 243 248 414 244
137.221.65.96 - 0 615 615 243 246 325 244
xe-0-0-1-1-br02-eqch2.as57976.net - 0 615 615 243 248 737 244
be2-pe01-eqch2.as57976.net - 0 615 615 245 246 256 247
chi-eqch2-ia-bons-02.as57976.net - 0 615 615 246 247 259 248
24.105.62.129 - 0 615 615 244 245 256 245
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

1 Like
54

Same problem, playing from NA East (Toronto) and getting put on SAE1 server too starting last night, still going on. I’ve always had issues where the training range would load up on Oceania server on occasion, but this is the first time I’ve ever seen it for competitive MM and custom games.

ISP is Bell. Obviously a routing issue, but not specific to Bell.

55

Getting put from ord1 into sae1 starting last night. My roommate is having the same issue.

57

Wet, more people that post means the more blizzard will pay attention to something they didn’t think was a problem. Their buddy nicole told me so ;D (nicole is someone that helps blizzard with the forums and she is nutty)

1 Like
59

yea like i was connected to south american servers and got better ping than i did on the canadian servers

1 Like
60

Add me to the list of impacted Canadian players. I was playing Mystery Heroes with a friend last night. Played four rounds just fine, then between the fourth and fifth matches, at about 11PM CST according to chat logs, my latency went from 80ms up to 300ms. I tried multiple things to fix it such as rebooting my connection, but my latency has consistently stayed between 200ms and 300ms. I even tried connecting to a European server to see if it was a problem with NA servers, but my latency there was 400ms - again about triple what it should be.

Seventeen hours later, my latency still hasn’t improved.

1 Like
61

I live in Maine, about two hours from the Canadian border. I’m all plugged into ethernet and I get about 50-55ms for latency. Since yesterday, I’ve been consistently getting 250+ms for latency. It’s 100% not on my end, as I’ve never had an issue with it in the past, and am only having this issue as far as Overwatch goes.

1 Like
62

Having the same issues as those above, normally get 40ms latency in Overwatch, now getting between 150 and 200ms, sometimes higher.

MTR while connected to SAEL in Overwatch.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mynetwork 0 607 607 0 0 17 1
bas1-ottawa09_lo0_symp.net.bell.ca 0 607 607 3 5 150 4
dis32-ottawa23_4-2-0_100.net.bell.ca 0 607 607 3 6 74 3
tcore4x-ottawa23_bundle-ether8.net.bell.ca 1 603 602 5 10 43 13
tcore4-montreal02_1-9-0-0.net.bell.ca 1 603 602 5 10 43 13
bx1-montreal02_hundredgige0-2-0-0.net.bell.ca 0 607 607 6 7 36 6
ix-ae-10-0.tcore1.w6c-montreal.as6453.net 0 607 607 5 7 42 17
if-ae-12-2.tcore1.mtt-montreal.as6453.net 1 603 602 13 14 42 14
if-ae-0-2.tcore2.mtt-montreal.as6453.net 1 604 603 13 14 42 15
if-ae-5-2.tcore2.n0v-new-york.as6453.net 1 604 603 14 14 41 14
if-ae-2-2.tcore1.n0v-new-york.as6453.net 0 607 607 14 15 45 14
if-ae-7-2.tcore1.nto-new-york.as6453.net 0 607 607 14 15 46 14
if-ae-9-2.tcore1.n75-new-york.as6453.net 1 603 602 13 14 46 14
66.110.96.157 0 607 607 15 18 54 16
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
177.72.240.116 0 607 607 139 140 181 141
54.240.244.164 1 603 602 140 146 203 150
54.240.244.169 1 604 603 139 140 165 141
177.72.240.153 1 603 602 139 141 173 140
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
No response from host 100 122 0 0 0 0 0
63

From Ontario Canada, just outside the GTA. I generally get 30ping and have been getting 150+ since yesterday. End up on South American servers.

Did not notice at first as typical Comp/no one speaks, but my aim seemed way off for 2 games. 3rd game everyone was speaking Spanish and I continued to ask locations of players each new game, constantly South America.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mynetwork 0 181 181 0
tcore3-toronto21_2-4-0-1.net.bell.ca 0 181 181 84 89 130 87
tcore3-vancouverbg_hundredgige0-9-0-0.net.bell.ca 0 181 181 84 87 119 84
tcore3-seattle_hundredgige0-9-0-0.net.bell.ca 0 181 181 84 86 105 85
bx2-paloalto01_xe5-3-0.net.bell.ca 0 181 181 84 87 146 84
198.32.176.64 0 181 181 83 85 131 85
i-92.paix-core02.telstraglobal.net 0 181 181 84 86 104 85
i-10107.sydp-core03.telstraglobal.net 0 181 181 302 305 334 304
i-0-1-0-0.sydp10.bi.telstraglobal.net 0 181 181 302 303 330 304
unknown.telstraglobal.net 0 181 181 271 273 301 272
et-0-0-48-br01-eqsy4.as57976.net 0 181 181 256 259 323 257
137.221.65.96 0 181 181 256 259 354 256
xe-0-0-1-1-br02-eqch2.as57976.net 3 159 155 256 333 4029 256
be2-pe01-eqch2.as57976.net 0 181 181 258 259 288 259
24.105.62.129 0 181 181 257 258 288 257
64

I come from Quebec, (so sorry for my english…) but I have the same problem here since yesterday late night … My better ping was 160. When I did a ping test, I obtain 30 ms, so I really think that overwatch have a problem with their servers. I have 65 contacts and bizzarely, no one play overwatch now…

65

same here. East Coast US player, usually get 20-30 ms on the ORD1 server, lately I’ve been connecting to the South American servers, and getting 150 ms, and when I’m actually on the ORD1 server, I get 220 ms. Please hotfix this, I can’t play comp and there are 4 days left in the season

66

I have been matched with Brazilians in comp and it is really annoying because I get around 180 ms. I have lost about 200 sr because of this. I started at 3900 and am now at 3690.

67

Same here, I noticed it yesterday.

68

Coming here to add to this that yep, also Canadian, Bell, and I’m being connected to South American/Brazilian servers. I don’t have this issue anywhere else but Overwatch, and it’s very frustrating to try and play this game with my friends because they’re not experiencing the same problem as I am.

Edit: Forgot to mention, experienced this at 2 am last night after having super normal ping all day yesterday, and am experiencing this again today.

1 Like
69

another Canadian effected, live outside of Toronto and Bell Canada is my ISP, went from the usual 40ms to 60ms ping to 200ms ping did a traceroute and I’m going from Toronto > Ashburn > Spain > Chile.

Another Blizzard game I play is effected as well which is WoW, I play on EU WoW with a friend and on there I went from 140ms to 400ms ping and the route on there is Toronto > Vancouver > Seattle > Palo Alto > Sydney Australia > France.

Talked to my ISP through a online agent and they are blaming Blizzard for the routing.