I think a lot of it is that we’ve been saying it for so long in so many ways getting endlessly trolled and attacked with strawmen arguments and belittled for merely existing that our tolerance and patience is basically nothing anymore.
To give you an idea of what it’s been like, I spent about 4 hours a day on the PTR during the rework, and posted a TON about the issues with how insanely powerful the changes were. It was letting me do far far FAR too much for too little effort, and it was clearly going to be OP AF once other people started figuring out and abusing it.
The pros saw this too after trying it out after having just merrily sung “ding dong the witch is dead” followed by “suck it Mercy mains, get destroyed” and other similar such responses. (That felt pretty bad, but it’s not like we’re not extremely used to having this happen, so meh.) During the whole feedback time frame, people were relentlessly derailing and trolling and spamming the feedback thread with garbage and genuinely appeared gleeful that Mercy was in their eyes getting completely destroyed. Mercys were mortified because the change was going to make her so wicked OP and we were going to take 100% of the blame for something we had zero influence over.
Fast forward to the rework launching. Daily I was attacked and harassed with people constantly saying “do the world a favor and go kill yourself.” along with many other similar such remarks. I personally know 4 other people who like playing Mercy who experienced the same type of thing almost every single day. Not every game mind you, more like 1/10 matches.
I played all supports spare Lucio because I’m potato with him, and I played half the tanks and half the DPS. I still like heros that don’t require aim because of a lingering sports injury that ruined my right arm; I go more for strategy or game sense heros since I can only get about 8 games with high accuracy before my arm starts killing me from the pain of it. Last time I played, I was sitting in Diamond with 4/12 players in the match masters ranked and was playing Zen for my 6th placement match. I had 31% accuracy and was silver elims with around 25 offensive assists and around 7K healing. Not fantastic, but still was carrying my weight adequately and my Ana accuracy was only at 58% hip and 64% scope that day; so trash.
The first thing that happened that match before I showed I was capable on more than Mercy was someone must have looked at my profile or icon and in chat said “stupid trash boosted Mercy main. worthless c%$t rag piece of s$%t. I hope you and your whole family gets cancer and are killed” (probably not word for word perfect, but thats the gist). Again, a daily event, so what ever. Another proceeded to swap to Mei and block me from harmony orbing the team or discording the enemy, and proceeded to throw. Again, daily event, so not like it’s something I wasn’t used to. At the end of the match another person said “all you Mercys are trash. thanks for losing the game for us. go to hell.” After the match though, I really thought about it and realized that this was complete crap and the game was no longer fun and hadn’t been for actually quite a long time.
The devs ignored a huge portion of the playerbase, not only during the support SR debacle where hide and Rez was discovered to be wildly over rewarding, endlessly antagonized despite constantly begging in the thread about the problem with hide and Rez that Blizzard sequestered into the pits of the PTR bug feedback forum where it is literally a black hole trash can, ignored during the feedback stages of the rework despite our pleas to not make Mercy OP AF, endlessly harassed for apparently dictating the entire rework despite having nothing we said payed any mind (and our feedback even belittled by Kaplan himself at one point), and then endless hate and anger at us in the forums and endless trolling as we tried to reason and explain our position and reasoning hundreds of times.
It was beyond frustrating to no end, and beyond enough that we overall just did not have any interest in continuing to tolerate it. This was when you started seeing a lot of overflow and hostility from Mercy’s. It’s not the right way to handle it, but honestly what would you have done? We didn’t want Ana to be destroyed back when triple tank was king, we simply wanted to not be F tier. We didn’t want Lucio to be reworked and see his pick rate drop to garbage prior to Ana’s dominance, we didn’t want to see Moira get hammered when tank meta was coming back, we didn’t want to see anyone get wrecked because we’re all supports and many of us like playing multiple supports.
That was not a mutual feeling. Many supports along with the majority of the rest of the player base wanted to see Mercy destroyed. OWL even released that Mercy short that was in poor taste celebrating the damage of the Mercy rework. Pretty much it’s endless harassment everywhere and we’re just REALLY tired of it so we really don’t tend to put up with it or handle it the way we should.
So yeah, again, not saying the actions are justified, but we are in fact people and we have limits. We react based on how we’re treated and the cumulative effects of how we’re treated.
If nothing else, hopefully that helps show a bit from the other side of the fence.