Bug Report for Missing Loot Box claimed from Twitch

I did not receive my regular loot box from drops. I claimed it and my epic loot box on the twitch inventory page. I did not have any trouble with opening my epic loot box in-game. But when I went to claim my regular loot box, it said there was loot box (1) on my home screen (in game) and when I went to open it, there was no loot box there. When I restarted the game, the loot box was not opened and it did not show that loot box in history. Also, yes it has been more than 24 hours so it should have shown up by now and that’s not the problem. I submitted a support ticket but it was less than helpful.