Platform: [PC]
Region: [EU]
BattleTag: [GoodKiller]
Issue Description:
While playing with friends, I noticed I had opened 19/20 regular loot boxes and had 2 more available from weekly challenges. After playing a few more matches, I earned my 20th box.
When I clicked to open it, my friend accidentally started a match during the loot box animation. This interrupted the animation, and when I returned to the main menu, the screen stayed black for a few seconds and didn’t respond to any commands. After a short while, it went back to normal.
However, I received no new items in my inventory, the loot box counter reset to 0, and I did not receive the guaranteed legendary loot box that should come after opening 20 standard loot boxes. I double-checked each hero and category — no new content appeared.
Later, I earned another loot box from a weekly challenge, which worked normally and gave me 2 victory poses, and my counter increased to 1/20 again.
Steps Taken:
- Re-logged the game
- Checked inventory thoroughly
- Changed account password (as advised by initial support ticket)
Expected Result:
After opening 20 loot boxes, I should have received a legendary loot box, as per the system in place.
Actual Result:
- No legendary loot box was granted
- No contents from the 20th box
- Loot box counter reset to 0
Additional Notes:
This is very frustrating considering how long it takes to reach 20 opened boxes, and I really hope the missing content can be restored.
Thanks in advance for your help.