Bridging the Gap: Collaborative Approach to Sombra’s Future

Hey Everyone,

Over the past eight years, Sombra has undergone numerous transformations—from her original release in OW1, where she was seen as a high-ceiling disruptor, to her current state in OW2, where she occupies a more limited, burst-focused flanker role. Despite these changes, one thing has remained constant: the strong emotions she evokes.

For full transparency, I’m primarily a support main. That means for most of my Overwatch experience, I’ve been on the receiving end of Sombra’s antics—getting hacked mid-fight, pressured in the backline, or juggled between her cooldowns. And yet, rather than fueling resentment, those encounters pushed me to learn how to shut her down. Because unlike hard crowd control—like stuns that completely strip agency, boops that instantly shift momentum, or anti-heals that forced the introduction of Kiriko’s cleanse—Sombra’s disruption is often interactable. You can scout her. You can peel for teammates. You can interrupt her hacks and force her out. There’s a rhythm to countering her that, with experience, becomes more manageable.

Ironically, that growing understanding of how to beat her is what led me to appreciate her more—and even gravitate toward her as my preferred DPS pick. I’ve always felt that, especially in OW1, Sombra’s playstyle leaned far more into a supportive role than people gave her credit for. Between her hack utility, scouting, and high survivability, she felt like a hero who enabled her team through disruption rather than just raw damage. That utility-focused playstyle clicked with me as a support main—and it still does.

It’s from that dual perspective—someone who’s both fought Sombra and played her—that I want to explore the deeper issues surrounding her place in the game.

If you revisit Fitzyhere’s older content—one of the most respected Sombra mains in the scene—you’ll see just how much raw potential she used to have. Not just in terms of outplays, but in outright denying others the ability to play the game. Back in OW1, she could chain six-second hacks, stack them with EMP, and disappear with a five-second translocator cooldown. Add infinite stealth and the ability to hack directly out of it, and she became a ghost with the power to suppress a single player for up to 18 seconds. That’s not hyperbole—it was a reality that many players lived through. And yes, it was oppressive.

Watching that now, with the benefit of hindsight and the game knowledge I didn’t have at the time, honestly makes me grieve the broken potential I never fully tapped into. But it also makes the resentment make sense. That version of Sombra disrupted the rules of engagement and punished those who didn’t already know how to counter her. The baggage that players carry from that era? It’s real. And, I think to many people’s surprise, a lot of Sombra mains genuinely understand that.

But here’s the part that often gets overlooked: that Sombra hasn’t existed in over a year. She no longer has infinite stealth. She can’t hack out of invis by default (and frankly, the current upgrade that allows her to do so should be removed—it’s outdated and frustrating to play against). Her translocator is no longer infinite. Hack now has clearer cooldowns and more counterplay. She’s not the OW1 chaos agent in your backline anymore. In OW2, she’s a mid-tier flanker with some burst and limited utility. She’s beatable. Some would even say underwhelming.

And yet, the hatred hasn’t faded. If anything, it’s grown louder. Which leads to a tough truth: at this point, the resentment is no longer about her mechanics. It’s about the emotional response her playstyle triggers. Feeling interrupted. Feeling watched. Feeling like the fight was never on your terms. Sombra became the embodiment of that discomfort, and the backlash hasn’t just been about balance—it’s been personal. Sometimes vicious.

Let’s be honest: every hero has toxic players. We’ve all seen T-bagging Widows, emoting Genjis, BM Sojourns, spawn-camping Reapers. But when they act out, their players get called toxic—not their kits. With Sombra, that line blurs. When someone abuses her, people want the hero gone. Not adjusted. Deleted.

That’s what stings. Because while I can admit that some of her older mechanics were deeply flawed and frustrating, that doesn’t justify the way her current player base is treated. We’ve endured years of stigma, judgment, and assumptions from the moment we lock her in. We’ve toned ourselves down, tried to be model teammates, over-explained our picks. It hasn’t helped. Because it was never just about “attitude.” It was about what she represents.

And the irony? The fundamentals of her playstyle—flanking, map control, ability disruption—aren’t even exclusive to her. Tracer flanks. Echo bursts from unexpected angles. Reaper appears out of nowhere and deletes supports. What makes Sombra feel different isn’t what she does—it’s how often she does it. Her impact is persistent. She’s not overpowered, but she’s omnipresent. She becomes the background interference of every fight.

And that’s the real design challenge. Her gameplay rhythm feels smooth and fun for us—but to the enemy, it’s a constant string of debuffs and interruptions. Right now, as a DPS, her objective is to secure kills. But when you pair that goal with a toolkit built around utility and low cooldowns, it creates tension. You end up with a hero who’s expected to frag and constantly disable others—which leads to layered frustration.

That’s why I believe that to preserve her identity while reducing that overwhelming frequency, a more radical shift is needed—not to what she does, but to how she fits in the game. I think the best version of Sombra might not be a DPS at all.

Imagine her as a support instead. Still stealth-based. Still a scout. Still disruptive. But now, she’d operate with longer engagement windows, fewer kill obligations, and a team-oriented toolkit. Her utility wouldn’t just annoy the enemy—it would meaningfully assist her allies. That’s the direction I’ll be exploring in a rework proposal I’ll be posting Friday between 9–11am ET.

I don’t expect universal agreement. But I hope this opens the door to a more constructive, empathetic conversation—one grounded in historical context, shared frustration, and a genuine desire to improve the game for everyone.

Because Sombra mains aren’t villains for enjoying their hero. And other players aren’t wrong for feeling frustrated. But we’ll never get anywhere if the response to that tension is to dehumanize either side.

Let’s talk. Let’s imagine a better version of her—together.

TL;DR:

I’m a support main who’s also played a lot of Sombra, and I understand why she frustrates people—especially back in OW1 when her kit could shut players down for absurd amounts of time. But that version of her is long gone. Despite that, the resentment persists, often in ways that feel personal and unfair. The core issue isn’t just her mechanics—it’s how her constant interruptions make people feel.

Instead of gutting her or deleting her identity, I propose something different: shift her to a support role, where her utility and scouting can shine in a way that’s impactful but less oppressive. A full rework proposal will drop Friday between 9–11am ET. Let’s build a version of Sombra that works for everyone.

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Most people on here aren’t going to engage with that novella, regardless of how well it might be written.

DPS players who enjoy Sombra as a DPS don’t want her moved to support. Full stop.

She’s also sorely needed in the role as one of only three pure dive DPS. As a dive tank main (Ball), I need all the dive DPS options I can get, because players tend to more enjoy ranged in my region.

If a Sombra-style support hero is wanted in the game, make a new one for it, imo.

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Hey, I totally get that long posts aren’t everyone’s thing—but I’d really appreciate it if people took the time to actually read what’s written before making assumptions.

I’m not trying to strip Sombra of her playstyle or take her away from dive comps. In fact, preserving her flanking identity is a core part of what I’m working on. The full context of my post (which is also on Reddit and the forums) explains that the real issue isn’t her damage role—it’s the frequency and nature of her interactions with enemies, which tend to feel oppressive even when she’s statistically balanced.

Now, if you’re concerned about her losing damage output just because she’d be categorized as a support, I completely hear that—but I’d point to heroes like Zenyatta, Lucio, and even Kiriko. They bring high value through damage, utility, and tempo, not just raw healing numbers. Sombra would still flank, still shoot, and still pressure—but possibly not as the sole carry. Instead, her carry potential could come from timing, impact, and smart coordination. She wouldn’t be nerfed into passivity—far from it.

I love Sombra. I play her myself, and I’ve taken great care to preserve what makes her feel good and fun. Honestly, I believe this rework has the potential not only to reduce frustration against her, but also to elevate the experience of playing her. Bold statement, I know—but I say that with hopeful confidence.

The full rework with numbers will be live Friday between 9–11am ET. If you find the time, I’d be genuinely grateful if you gave it a fair read. Whether you agree or not, at least we’ll be discussing the same version of the idea.

Thanks again for sharing your thoughts.

If you don’t make something accessible, people aren’t going to access it. If you’re writing for broad audiences, you have to be clear and concise.

I had AI summarize it for me, AND I had my browser read it to me while reading along and eating, instead of enjoying far more entertaining media.

Even still: I don’t want support Sombra. My understanding was you are a support player trying to shoehorn her into that role instead of the one she’s currently in.

I don’t think that’s the way forward. This idea isn’t new on here (in fact, since you’re so gung ho to ask people to read your gargantuan message, why don’t you search around and see how much that has been talked about, ad nauseum, here? Why didn’t you do that before posting?)

Even in all you said, you still said so little about what a rework would actually look like and your tome was an announcement of an announcement for Friday or something EDT. That’s annoying at best, and not particularly well-tolerated from a no-post account here (to me, anyway). I see you trying, but read the room a little before you expect things out of it.

Welcome to the forums…

Unless your idea is that via damage/Hack her flank-support passively heals her team, supports generally need to be by their team to heal them. Most playstyles for Sombra do not have her frequently near her team.

Here’s some charismatic, probably handsome dude pitching the exact same ideas in Sep '24:


Then why bother with a topic now, instead of just posting a meat-and-potatoes post, then??? I’m genuinely confused at the point of all this. Great clickbait title and all, but it’s unfortunate it’s a good hook with no chorus.

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Honestly, I see where you’re coming from, and I’ve been reflecting on whether I should’ve posted the rework alongside my original message, shortly after, or the way I did it now. My goal—just like the title suggested—was to create a space for thoughtful discussion between Sombra players and the broader community without it spiraling into chaos. Maybe that was too hopeful—some might even say naïve—of me to think people would at least read through the full post and see that many Sombra mains actually do understand the frustration she can cause. We just rarely get the chance to voice that nuance.

I asked both in-game and online what specifically people found so annoying about her, but for a long time, no one could give a clear answer. That’s what led me to start gathering responses—both respectful and, unfortunately, some very rude ones—to look for a common thread. And I found one: frequency.

Most people agreed that Sombra isn’t overpowered, and many even admitted they know how to counter her. But still, they were left annoyed after matches with her. Not because of what her abilities do, but how often they affect the enemy team. I tried to unpack all of that in my post as clearly as I could, but I get that attention spans are limited and patience even more so. So if people feel the need for answers now, I may end up posting my rework a bit earlier than planned.

I really did just want to set the stage for a healthier, more empathetic conversation—but I can see that’s harder to pull off than I hoped.

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Again, there’s been a lot of discourse here if you go through to look for it. Not all of it is vitriolic, but Sombra is quite polarizing.

I tried to firmly yet gently tell you it was asking too much, and I’m just personally also sick of seeing (anemic) Sombra support rework suggestions (again, look for them here and you’ll see many). Maybe yours could be different, but asking me to go off of nothing with a ‘trust me bro/stay tuned’ at the end was—personally—far too big of an ask.

Most Sombra haters genuinely do not give a [non-forum word] what people who play Sombra think, because you’re right in that her killing them is an emotional death, often that they know they could’ve avoided if they positioned or played better. But it’s easier to get mad at a hero Blizzard has never successfully addressed (or at the person playing her) than themselves. They know she’s got a low winrate, they know she’s not good, they don’t care and want to ban her anyway then pin it on some moral strawman they construct about Sombra’s kit, as if she hasn’t already been changed five times.

Here’s a Questron video someone else linked in another thread:

https://www.youtube.com/watch?v=-nSUOL35X9M&ab_channel=Questron

He effectively says Sombra has too much pressure on her, in that once you see her she’s an omen of death/HAS to secure the kill now or she will have wasted time and resources and thrown. They don’t see the massive time sink of setup of Sombra outstrategizing them (leaving their team down a person), they just see what they believe to be a cheap kill.

It’d be nice, but seriously, don’t get your hopes up here (and you can’t start out with a message that long, people won’t engage unless they’re hopeless, like me); there’s a reason the devs by-and-large ignore the forums and use Reddit, instead. And I’m telling you this as a Sombra defender on here. I just don’t want Mirrorwatch support Sombra because I don’t find that playstyle compelling. If I’m on Sombra in the first place, I generally want to be nowhere near my team. You can check out N2B’s ideas, they want OW1 or Support Sombra back.

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Honestly I think I might hate her more now a days. Back in the day people tried playing her as a back line assassin and failed. Now a days people play her as a back line assassin and gets kills. There is a reason she is permanently banned, and its not old feelings.

Her entire kit is just unfair, and unfun to play against.

Yeah the added lethality didn’t help in reducing that frustration. The YouTuber Questron explains this in further detail.
Here’s the link: https://youtu.be/-nSUOL35X9M?si=nRsNaaBkFf4S7F9t

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Support Sombra could be really interesting. If they don’t do this I feel like she’s just doomed to be nerfed into the ground, because the player-base won’t be happy until she’s basically unplayable.

She makes no sense as a support, because what people enjoy about Sombra - making people miserable and visibly frustrated until they tilt - has nothing to do with support.

Unless I’m misunderstanding what you mean, she was never able to hack directly out of stealth in OW1. You had to fully decloak to do so.

Also hacking someone for 18 seconds straight required the use of an ultimate and to effectively be completely ignored for 12 seconds straight. This was definitely not a that common of an occurance.

I think people just enjoy her play style. Invisible with hacking that adds damage power, plus the virus DoT are unique abilities that are more interesting to people who are bored by the ‘POINT AND CLICK HEADS’ meta of other heroes. Landing her combos feels more rewarding.

Uhmm, that’s just not a good enough reason to keep a hero in their current state, actually would be a main reason to change that hero lol

I don’t think there is a way to keep sombra’s total identity and stabilize her value with her current kit. Although I do like to play sombra, she began as an antithesis of overwatch. She hindered abilities in a game all about abilities.

But now she’s been shoved into being an assassin. She either pops out of thin air and kills you very very VERY quickly or nothing, then she flies away to repeat another attempt every 6 seconds or dies. Weirdly enough, its practically the same reasons i hate doom or ball.

Personally, I’d rather they scrap the invis all together, give her 2 charges of tp, speed up her passive walk speed and lean into her being a vertical mobility tracer. Then see if anything else needs to be changed. Maybe with invis gone, hack can be a skillshot with a slighter longer lock out but can be blocked or eaten. Either way, i don’t see her keeping everything she has now.