Bought the battlepass and all my heroes got locked

[Leproso-11956]

All of my heroes are now locked and i didn’t receive the battlepass

[jarm323-1443]

Same issue here. I just bought the battle pass and got my heroes locked up. It also says that I own the Battle Pass, but I don’t have access to it, the cosmetics or my previously owned heroes.

[greenstone-1592]

@Jodie-11723

Welcome to Overwatch 2!

We wanted to keep you updated on a list of known issues affecting the game. This is not a complete list of all currently tracked issues affecting Overwatch 2, rather this is a targeted list of some known specific issues with this release.

Check out our Overwatch 2 Launch Issues post to stay in the loop on upcoming information regarding server stability, account merge, and other launch concerns.

Overwatch 2 Status Update - October 10, 2022

• 7:00 p.m. PDT: The team is aware of a new issue that prevents players from accessing all their owned heroes. This is caused by an issue with our servers that tracks player progression. We are working to get this issue resolved as quickly as possible.
• 3:00 p.m. PDT : Bastion is temporarily disabled everywhere in-game, and Torbjörn is temporarily disabled in competitive only. Both of these heroes are experiencing bugs that heavily impact gameplay, and we’ll share an update on them soon.
• We implemented fixes for LC-208, but there are some players still experiencing other errors in this category. The team will continue to work on additional fixes.
• We made some adjustments to help process more players through the account merge queue.

Posted on bug forums.