Starting from minute 21:40, when Keller introduces producer Monica to talk specifically about PVe. It won’t last long, don’t worry, but watch it.
https://www.youtube.com/watch?v=z0twrbFt2Sw
I have nothing against the producer but I found three things unpleasant in this blizzcon parenthesis:
- Keller introducing the producer to what was clearly a public pillory of unpleasant news that he had to say as game director, without being the first to take the responsibility of announcing something unpleasant about yet another coming soon of the undated pve
; - Citing community feedback but not talking at all about possible issues they would like to address, or what they concluded from that feedback
; - the completely inappropriate switch for mastery hero, a very forgettable mode in terms of development and reuse effort
;
These short minutes ruined the rest of whats next for me. even when they talked about the next future heroes I now only had the feeling that they were giving us that spoiler of seasons 10-12 only and exclusively because they knew that not bringing news to the PVE needed a replacement announcement equally valid in importance, an equally valid distraction. I’m very disappointed in how they handled this phase of the blizzcon 
. ideally KELLER should have been the one to talk about it, without handing over the sad communication to someone else. ideally it was fine to mention the difficulties encountered with the difficulty levels, the botting, the info and the replayability that limited the discovery of the narrative. ideally only then was it time to hand over the conversation about mastery heroes to the producer.