Blizzard Agent went to sleep. Attempting to wake it up: BLZBNTBNA0000005

Technical Support
1

I get this message quite recently now when starting trying to start OW. It never happened in the past, so it must have something to do with an update of the launcher I guess. Sometimes it takes up to 10 seconds until I can hit the “Play” button, sometimes only 1 second, sometimes I have to restart the agent (and sometimes still after restarting the agent it doesn’t work).

I deleted the temp files but it still didn’t solve the issue. I’m running a quite new PC, Windows 10, all recent updates installed. I have Hyper-V activated, but this shouldn’t be any problem since I did never have any issues before. I do have OW installed on another drive (not on the C: drive where the OS is), but again, this shouldn’t matter and has worked before always.

Any ideas what can cause this issue?

2

Howdy nuke,

These errors can happen for several different reasons and be difficult to pin down. If you haven’t already though, I’d suggest starting with restarting the PC and running the Blizzard app as Admin. You could also try resetting the WMI service as described here.

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