Banned on 4/8/2024 for a month. Two support ticket, Blizz still can’t tell me why I’m banned.
My ticket…
Can you please tell me why I’m suspended from OW2, it’s been 14 days and I’m still been given no answer.
Dear Name,
Issue ID: #98564673
Your ticket has received the following response:
Greetings,
This action has been taken in accordance with our Terms of Use and our In-game Policies which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players.
Our Battle.net Terms of Use can be found at https://blizzard.com/company/legal/eula.html
Regards,
Game Master Team
Blizzard Entertainment
Click here to review and resolve your ticket. If you continue to experience issues, you can respond to your ticket with additional information.
Note: If you can’t log in to your account to respond to your ticket, you’ll need to submit a new ticket.
If you do not resolve the ticket or provide an additional response within one week, we will resolve the ticket automatically and you’ll receive a final update via email.
Regards,
Blizzard Support
Why is it so hard for Blizzard to tell you why you are suspended?
3 Likes
Don’t you get an email saying why? Junk folder?
Because the whole system is automated. There isn’t a single person handling any of that. Blizz’ has NO support department. NONE
4 Likes
They do, but temporary punishments tend not to be prioritized over permanent ones. i get responses for my tickets within 2 days of me sending them, the last one over my account being hacked got a response within 24 hours.
What he/she received was a form reply, not a bot reply. All responses are done through basically a form so that they can send these out quickly and easily.
Bans are looked at by a person and dished out by a person. There is no such thing as an autoban. Is there an auto silence? yes but only long enough for someone to review the logs and determine if the silence is warranted or more is needed (longer silence or a suspension or ban).
Blizzard no longer tells you why/what the ban is for or how you got it or how to avoid it. Takes too long and can lead to other things.
There is a CS dept, but they are not in the habit of overturning justified silences or bans and that = people come to the forum to spew nonsense.
Fun fact, big difference between silence, suspension and ban.
2 Likes
There are NO people. It is completely automated. Do your homework. Anything they ‘tell’ you is hogwash. Good-bye
Same thing happened. I reopened the ticket asking for any information at all and they just ignored it the second time. In the past, the email has always indicated a reason, but not this time.
If you want to believe that narrative knock yourself out.
Once Blizzard has responded to you and made their decision they will no longer respond.
lol when did they start using Stormwind City guard NPCs as customer support? 
I hope they bring back the original customer support. Those people were fair, fun and why we kept coming back to play the game. 
Well they didn’t respond to begin with, they just sent the same copy-pasta they send to everyone they automatically suspend.
1 Like
I 100% remember calling into the CS for issues during vanilla wow. They were helpful and nice and really good. Then people started harassing them and being abusive, yelling they nerfed this, etc so they moved away from that.
Just looking at these forums and how people talk to each other and about Blizzard you can see why phone number and chats are gone. People can’t control themselves.
1 Like
That is not automated, that is a form response. I know that does not fit the narrative everyone wants to show, but it is how they work.
I didn’t say the “response” was automated, I said the suspension was automated. I said the “response” was just a copy-pasta.
Comprehend before replying for the sake of both of our time, thank you.
OH yeah! WoW customer support and when we had a BC-WOTLK guild. They were AMAZING people to work WITH. I didn’t work for the company. BUT being a guild master, if I had a problem. They were THERE and they were VERY supportive. Those folks at blizzard went ABOVE and BEYOND for us.
If there was a problem with ITEMS after a RAID or instance. We had help. If there was a player that was really not a good person. WE had HELP.
If there was GUILD drama that went too far. They HELPED and when they stepped in and we made mistakes and did stuff that wasn’t exactly “right”. they were VERY FAIR with us and asking us to STOP things. and we did.
We had MASS amounts of respect for WoW GMs.
When it became a problem was once Activision bought them. I dont know where that was lost after Activision came in. but it turned into a different game company over night.
I miss those folks. They were great people. By and large.
Seeing where this game company is going. Is astounding. Its frustrating. Its like why flush down all of this potential, down the drain. We dont dislike them. We just are frustrated with these corner-cutting measures.
That first message is just the foreplay. You need to keep at it 3-6 more times before they stop playing hard to get and tell you what you did.
Not for literal years.
They threaten to close your account after the 2nd or 3rd one. They really don’t like when people don’t just lay down and take it.
1 Like
Maybe it depends on what you say, I haven’t been threatened but that would spice things up a bit.
I think I also specifically asked for chat logs, multiple times. As well as if I was speaking to a human and how I could be sure.
Suspensions are not automated, not matter how much you think they are.
