Blizz should move Report System to a "support ticket" format

General Discussion
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Yea yea, another player with the “I figured out how to fix the report system!” but hear me out!

One thing that could greatly help the report system is demanding COMMITMENT to it. As of now anyone can report a player in 2 seconds, a few-click, wham-bam-done! and “Reported! For what? Hell if I care!” which allows players to dish out reports like candy to a system that automaticaly stacks reports and lay down the punishment. And I came out of a LIFTED 2-weeks suspension because of that, but my lv5. endorsement… didn’t survive the trip. So I was punished, still carried out part of it, and never got compensated (not that I demand it, endorsement comes out easy when you’re a good Support. Play one match as Mercy and if you win everybody loves you).

Now imagine if to report a player you had to step out of the game for a 5 minutes, FIVE MINUTES! Go to the Support page, open a “report ticket” and fill it up with the reason of your report, a minimum 30-characters description (just typing “30-characters description” takes 25, so it’s not that unreasonable) and both the Match code* and the reported player’s Tag! Yea sounds a bit lenghty, but really, if a player was cheating, sabotaging your match, or REALLY ruining the heck outta your game, wouldn’t you go through 5 minutes between matches to do it or remember to do it later? But if you were a petty, vengeful schmuck who just thinks reporting someone for saying “GG” or using a Lifegrip when you wanted to Death Blossom at 1hp, I don’t think you have the commitment to not just Queue right after the match is ended and forget what made you so mad in the first place.

Add a stern warning of “Don’t do false-reporting or we will punish you!” and even if there’s no actual actions taken, don’t tell anyone, it will be enough to make people think twice before reporting for nothing.

One could easily add the option to copy a player’s tag alongside the other options when you right-click a name for QoL. Even keep the “report” option but instead it simply opens the instructions with the player’s tag up for Ctrl+C.

I bet this would also greatly diminishes the flow of meaningless reports so Blizz could start analizing these reports more closely as well.

*I heard you can’t get Replay code in Console and if thats correct, thats something Blizz should look on regardless! I tried to Google it but couldn’t get a definitive answer.

4 Likes
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i can tell you I probably spend more time reporting level 5 players than level 2 players, ask me why?

The nonsense in this game is behavior.

Guy spams a thousand pings per second and I am thinking to myself “okay, this is just dumb”. come across this level 5 endorsement account that just sits there and "ping ping ping ping ping " and its like okay. Guess what. Im not going to show this person sympathy. im going to press and report them for spamming.

ONCE was enough.

Other times I play and its some level 5 chasing me around the match from the enemy team the entire time, thinking I should be focused for some reason or another.

Guess what. Gonna report them for GRIEFING me, because im not near the payload and I probably was not a threat to their team. But they saw my health bar and had to finish me off.

Fair, but after the 5th or 6th time. its going to the report bin, because it comes off more as target ted bullying than gaming.

Now, is everything that i listed above very stupid reasons to report? YUP.

But that is how this game works is that the person is at fault regardless of their actions and maybe I didn’t have business being in those high stakes matches, but likewise I felt it was behavioral abuse by someone else.

Which really does need to go back to the old system of warning people about their behavior vs flatout banning their account right away.

2 Likes
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That I shall never disagree with.

But I don’t know whats your point with the endorsement level. I just mentioned mine because… well… it was a big loss for me ;-; and again, I had my suspension LIFTED, which means the majority if not all the reports that got me suspended were good old bullhonky!

And here’s the thing, if you really think your reports are justified, you would go with the “lenghty” process of reporting in the way I suggested, because you are COMMITED to your cause. But if you think they were just being a pain in the neck and not necessarily a threat to other players, then why report?

Spamming is indeed a problem that needs to be fixed. A lot of actions in the game NEED a proper cooldown and/or ignore function. Even “I need healing” deserves to be ignored, because if someone is spamming it to the point its affecting your game negatively, then being “muted” by their healers is a deserved punishment.

1 Like
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Spamming reports is really not an issue. People are not reporting you for saying ‘gg’

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Spamming reports is really not an issue. People are not reporting you for saying ‘gg’

Thats essentialy THE biggest complaint about the report system, how its “spammability” with meaningless reports to an automated system is costing up to the whole account to several players for YEARS.

After all, you need a good number of reports to land a suspension, and the fact I had mine lifted, means it was a good number of MEANINGLESS reports. Or do you think the GM was just taken by my good looks after I blew him a kiss and decided to let me walk out of a deserved punishment? because if you do… aaaaw shucks!.. but that means the reports were for stupid reasons just for petty revenge.

2 Likes
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Are you unaware of how they currently handle support tickets, or something?

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Yeah but is it the biggest legitimate complaint, or the biggest complaint amongst toxic players who feel its unfair that they got suspended for insulting people?

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Well worth a watch!

Something needs to change!

:pouting_cat:

1 Like