Even if they designed poorly (Mauga), or/and make people sweat all over themselves when play against (sombra), or made for "first hour in the game’noobs (solder) or purely luck testing (hanzo) or bastion… no matter how healthier game would be without thise heroes bliz will never delete them or restrict their usage.
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There is always a FIRST time but you are right, doubt they would ever delete a hero
Only thing they might do is a rework. A big or small one
And I’m happy that they don’t. Perfection is a lofty goal, and we should always try to move forward with what we have.
However, it’s also pretty hard to screw up so badly over and over again the way Blizz has with all the new characters released recently.
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So far i see only small reworks, sombra (made to be annoying)become available for less skilful players and bastion that kinda stays the same even with different kit 
biggest ones were orisa being changed to be completely different and doomfist becoming a tank
most multiple are always symmetra. they toy with her a lot…
They won’t delete it just because a dude hate the hero
Because they can just rework them? Sombra was pretty much a nonfunctional hero for the past few years, they reworked her, and now she’s one of the most fun dps to play as and no longer frustrating to play against. Orisa was boring as hell to play, now she feels decent
Because outside of Brigitte, there has never been a hero designed perfectly enough to climb a large group of people from Bronze to GM, meaning every hero is viable, and every hero has their flaws. Expose them or get left behind old man.
If they deleted the heroes people say they disliked, Overwatch would have no playable characters.
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They dumpstered hog for how many seasons? Isn’t that the same as deletion
They shouldn’t delete characters but they should remove from comp if they don’t provide any skill expression, notably mercy and moira. Mercy I do not think could be reworked to be salvaged, moira could potentially be changed to have primary function like a zarya or echo beam you have to aim instead of aimbot maybe increase damage numbers slightly, and increase fade cd and make it last not as long and she could stay. Mercy has gotta go from competitive though, zero skill to play and games can just be an auto loss if you are unlucky and get two mercy “players” as your support so one has to feed on moira or maybe healbot on kiriko or lifeweaver never using util or throwing knives