Before update = Good. AFTER update = crash, crash, crash

Technical Support
1

Was on windows 11 prior and OW2 kept crashing non stop. So I decided to YOLO and go back to 10 to see if it would solve my crashing problems. Crashed a couple times with 10 and it went away. Played for like a week - week and a half with zero issues. Now since this update, CRASH CENTRAL.

Things I’ve done.

  • updating drivers
  • updating OS
  • rolling back to old video drivers
  • making sure all drivers are up to date
  • closing everything that’s running
  • setting the game to “High priority”
  • shut off Hardware acceleration in the battle.net app
  • added exclusions for the game and battle net with the firewall
  • scan and repair
  • shut off all overclocking
  • disabled overlays
  • shut off xbox game bar
  • deleting cache files
  • uninstalled the game and redownloaded it

DXDiag Report: Pastebin Crash code - Pastebin.com

1 Like
2

According to Reddit, the iCUE app has a process called QmlRenderer.exe that continues using GPU resources until you start crashing. I see errors for it in your report, as well as iCUE, and your LianLi case lighting.

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Thank you for the response. I’m uninstalling ICUE and Lian Li’s fan software right now to see if this helps. Excuse my ignorance bc I’m new to DxDiag, but I go down to “problem signature” to see what’s causing issues w/ my system?

4

Error Reporting is the section you’re looking for in both the DxDiag and the MSInfo.

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