I understand that there are some children who play the game, but for those old enough, and especially for the adults, let’s try to hold a high standard of etiquette and basic mannerisms.
For example, if someone is playing poorly, don’t just say, “Oh, Widow, you suck, switch. You’re not even doing anything.” Nobody wants to hear this. NOBODY. Make your points, and if they don’t switch, deal with it like how a mature individual would and simply try your best. Win or lose, YOU tried your best. Make jokes out of it. Watch Emongg, he’s a great example, but let’s stop being so condescending and snobbish when we communicate.
If it helps, be understanding and think of the other person as someone you love and cherish. That person is someone else’s version of that person you love and cherish, so treat that person how you would anyone you love. You wouldn’t want your brother or sister to be verbally assaulted online, right? Don’t do it to other people.
C’mon people, this game is hard enough to play as it is, let’s at least make it enjoyable in a community sense. Laugh even though we’re losing. Pick each other up if someone else is stinking. Do that kind of stuff. I’m just as guilty, but I’ll take my advice and try my best as well.
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As a person who has reached zen through ranked play, the secret for tranquility is to silence everyone including myself. It effectively suppressed my inner demons, that now even if mer- someone played anything but their viable hero I can tranquilly puts them on my avoid list and move on. 
Treat others how you’d want to be treated. It’s what everybody is taught as children. Too bad the internet makes people revert to their baser instincts.
“competitive discussion”
stay out of competitive if you want some all inclusive paradise free of hurtful words, go play mystery heros where no one gives a single damn…
Why ?
I know this is a shallow position, but its unlikely you will ever run into that person again and its highly unlikely you will be able to make any significant change in the toxicity level of the community at large…
I generally have three modes of operation when using voice comms:
- If I genuinely believe someone did something well/good I will say so - I don’t think is useful to give false complements.
- If someone is saying/doing something dumb I am generally very quiet, if its really bad, I will do some combination of: ignoring them, muting them or just picking a hero I want to practice (in short I have given up on this game so I will do something “constructive”).
- If someone starts specifically attacking me / what I am doing, then it’s on, I start calling them out on every thing they are doing wrong…
I am not doing this for any higher moral ground, i have just found that contradicting anyone or trying to give any feedback whatsoever is at best ineffective and in most cases just makes the situation worse - which is why I feel silence is the best approach.
If I am honest I would say that it does make me feel better to shout back at someone and perhaps they will be less likely to call someone out in future considering how bad it went this time … (maybe … probably not), but hey I feel better for getting it off my chest.