Ban for lobby bug

Hello, yesterday I experienced a connection issue to (a single) game with a friend.

We were never able to join the game. Today, I noticed a ban for the ENTIRE SEASON?

It is clear that I dispute this ban, which I find abusive and completely incomprehensible. Furthermore, no reasons are mentioned to explain the problem. I find this very disrespectful given the money I have invested in participating in various seasons since the release of the game in 2016, that is, Overwatch 1…

I am waiting to see if this is a software error on your end, but I am very disappointed to endure this…

Hoping that you will find an explanation and resolve the issue promptly, I send you my best regards.

Beaf