I’ve been reading some of the more thoughtful posts; reading and re-reading. Some of them make great points, some only make points based on personal opinion. In both cases, however, the well written ones get many upvotes.
Here’s the thing. Here’s the hard part to swallow:
It isn’t that Blizzard doesn’t care about you. It’s that Blizzard cannot afford to care exclusively about you.
Blizzard is not your next-door-neighbor. They cannot answer to every complaint you have about their front/back yard. They are a company; in fact, they are one half of a much larger company, which includes Call of Duty and Destiny franchises. And they need to remain competitive against that other company, be it EA or Valve.
I know, I know… this is the moment when you’ll say: “But we pay for them to exist.” And if your response is so simple, then I’ll response even more simply: “So then. Stop paying them.”
But it isn’t so simple and anyone who knows how corporations work understands why Blizzard cannot simply do whatever anyone with 200+ votes talks about on here, or why they cater first and foremost to the OWL. Of course, they definitely try their best, within certain limits, to appease the fanbase. But in the end, even Jeff Kaplan must answer to Morhaime, and Morhaime must answer to Kotick and Kelly and the rest of the Board. And they must answer to majority shareholders, so that when someone says… “Completely redo the most popular of Heroes, even if top tier won’t like it…” you have to understand that’s just not doable. I mean… come on, now.
Imagine you had a fruit stand, and you stocked some fruit 2-feet too high for most of your customers to reach and handle, but there’s about 10 people who come by every week, who buy 90% of your stock of this item; the other 10% goes bad or you eat it. Sure, you can say “Let me stock it lower,” but then there’s the risk that all the handling will bruise the fruit, and the 10 people who come by will start going elsewhere because they don’t want bruised fruit… or maybe because they felt entitled to it - whatever. The point is… you’re going to think twice about it. And if your fruit stand is actually a chain of fruit stands, the majority owner will think even harder than you, because you losing him all that money is money he now has to find elsewhere… and that requires energy and time and, possibly, money.
TL;DR - CoD already went through everything you guys are doing, back during “Ghosts,” and the devs listening to every little thing ended up ruining the game. In fact, the constant weapon imbalance in Ghosts was a direct result of devs paying way too much attention to every bickering fan on the forum. And Infinite Warfare was the last straw. If you keep bickering about every little thing, OW will end up with a currency system, like CoD. Trust me.