I received a shocking email from Blizzard support today that my Overwatch account was suddenly banned, the reason specified was: Unauthorized Cheat Programs (“hacks”).
I’ve not used any hacks, you can even watch my Overwatch VODs: Twitch. I’m only a small streamer, and a plat rank healer - been playing the game for years and never had any suspensions/warnings/etc.
I’m trying to appeal this but blizzard support pages keep going in circles and I see no way to contact support, what can I do?
I’m in the same boat as you man. I don’t have any VODs as proof but I mean my mid-gold quality stats should speak for themselves? I don’t want to support a company that does this by buying another copy of the game, but even if I did that, what’s to stop them from banning that account as well? I have never run hacks or scripts, so all the non-illegal programs would still be on my computer and I could get banned again.
i just got the same email saying my account has been banned due to “cheat programs” i have never used or downloaded any such programs. if anyone from blizzard reads this i would great appreciate some help
I appreciate that forums is not the correct place to discuss this type of issue and i fully understand that.
I have put through some support tickets so i am currently awaiting a reply on this.
The main issue i had at first was the first ticket i sent through i got a email stating it had been sent to the World Of Warcraft Support team. But i later googled the “Appealing Ban” That you have linked above (So thank you very much for that!)
Right now i am just worried & scared and would I be able to use the “Phone call” option in the Contact support area?
Again i understand if you cannot go into any specifics as this is a very open topic and each case is handled differently.
Account action appeals are only available through the web ticket service, even then live chat and callback options for things like technical support are not available at this time due to the pandemic.
If anything check your status of any open web tickets here:
I got banned earlier tonight as well and I have no idea how or why. I’m not a streamer and I haven’t tried to rank in several seasons and even when I do I’m only gold. I’ve been playing blizz games for over a decade and I don’t cheat.
two other people that made the “i did not cheat” threads brought up they both played valorant? could it be valorants anti cheat mucking up and angering warden?
Linus Tech Tips talked about this and how unless you’re high profile and have a big audience it’s unlikely you’ll get any help or support with this. I’m probably going to drop my other game accounts as well as I do not want to lose 15+ years of progress because of something I did not do.
I am hardstuck bronze since season 1 and have been randomly banned for “hacking” of all things while I’ve been no-life on World of Warcraft. I suck and the thought of being called a hacker is laughable. Do you know what’s happening? I’ve already submitted an appeal.
I just want to check in and say that my ban was just overturned.
"Greetings,
As part of our ongoing effort to combat nonparticipation, abusive behavior, and other in-game violations, Blizzard recently closed an Overwatch license on this Blizzard account.
After performing an additional review of the evidence considered in this action, we determined that this account closure was an error. We are reopening the license for play, and hope you will accept our sincere apologies for the mistake."