Well yes, OW2 is a victim of its own “2” in the title, its old promises and its new marketing. But yet…
it is still updated 
I don’t know how many live services you know (or frequent, actually) but how many actually continue to be updated after criticisms similar or the same as those aimed at Overwatch? Let it be clear that this is not a compliment to the development team (I think the opinion on balance is very subjective), but in fact… the game has never been more updated than this. or at least, the terms of rhythm. I dare say that it is following almost the same rhythms as 2017-2018: 
bug fixes, fairly quick patches that immediately intervene on problematic heroes with balancing, testing… honestly these are all things that had disappeared in the OW1 era. or again, things that the first year of OW2 handled very badly. I don’t know about you, but I’ve noticed this type of change a lot right since the beginning of 2024, I don’t think it’s just me. and… this rush to update the game is much more positive than any criticism. 
clearly the game still has a lot to make up for or justify with that 2 on the title (we all super agree that 5v5 is just gaslighting the promise of PVE it originally represented, right? 
) BUT… in this den of resentment I can honestly say that it is a live service that is not stopping, and that in fact it has started to accelerate again more than it did lazily in the last 3-4 years of its life. we can disagree about specific balances, or when (as always) they overdo a number. yet how many live service gamess would have lived like Overwatch, so far 
?
and… nothing 
, I just wanted to make a thoughtful post about how the game is still trying to balance itself despite the fact that it is no longer at the top of conversations among gamers in general. and I think that it is never a trivial thing if we think about the fate of many other live services that closed much earlier for much less. Just a different post than the usual “boooh, overwatch! you did this badly today 
”. but it could continue with considerations such as “are you seeing an improvement in this update and testing reprise?”.
Not to rain on your parade cause yes it absolutely is commendable that it is still being updated
But the game has been updated like this before because we’re on the same exact update schedule the game has always had…about once every 1-1.5 months
But like you said…it is nice to see that despite all the negativity, the game continues to be updated regularly
To be fair, I complained about the lack of content back in 2016 as well. I was, perhaps, one of the only ones. It was a different atmosphere back then. I was the apex Negative Nancy. These days a lot of people believe that I am one of the most positive people here. It is insane just how frustrated they have made the average person that a whiny little pest such as myself is one of the only people having a good time. 
It’s impressive, really. It takes True Talent.
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The core game is still there…just have to peel through all the blizz BS and all nonsense people constantly put out there (the cheating, the smurfing, the tantrums, the throwing….Etc etc)
I believe a good time is there to be had if you’re willing to just focus on playing and blocking out all the nonsense…or eliminating it altogether (why I play so much MH 
)
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Of course, that is precisely why I am having a blast. I did need to adopt an entirely different perspective. I had to stop caring about the balance of the game, the decisions the developers made, and, naturally, I had to accept this content cadence. Once I acknowledged that it was just a party game where we are all here to have fun, I started having a lot of fun.
It is not perfect, obviously. There are plenty of problems, sure. At the end of the day, it is just enjoyable to smash their faces with my hammer. What more can I ask for? A lot. But I don’t ask those questions.
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I have seen dead games release content more often than waiting 4 months for a new hero.
if this game is claiming to have millions of players, it is embarrassing how little content outside of skins it is getting.
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For me it’s hard to separate that OW1 was a better experience, it was sacrificed for this mess, and it continues to just be an overwatch zombie pushing 30 dollar skins. 
OW1 just needed the cork to be taken out and a team willing to try things. It’s nice that OW2 has gotten that, but the results have been uh … something.
Warframe is a live service game that’s been going for over a decade at this point, and has a way higher average active player base. And it also has microtransactions that respect the player (for the most part, DE has their moments 
).
They also actively listen to player feedback. If something’s wrong with the game, they don’t just punch in a random number. They read the forums. They look at what players are saying. Just recently they were like ‘Hey, we’re gonna nerf Dante, cause we think he’s a little too good’. But when they put the changes live, most people turned around and said ‘Uh, guys, these are way too heavy handed’ and instead of just going ‘Okay’ and increasing them right back to where they were and pretending nothing changed, they go ‘Okay, well what do you guys think - These are our ideas, do you like them; we want to keep him toned down, but we wanna keep him fun - What do you think’?
That is a live service. Not whatever Blizzard has going on. It’s a live service purely at the most bare bones level.
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While the update schedule might be roughly the same, the communication has taken a turn for the worse.
I used to look forward to being notified of upcoming changes, with sneak peaks into things, experimental patches, events, etc. Now, I get the occasional politically correct mumbo jumbo reworded in 3 different paragraphs that all say the same amount of nothing.
I’m unhappy about the lack of clear communication in regard to the game that was supposed to be, vs what the game ended up being. The only saving grace about 1.0 going away, was that we were getting its “upgrade” for free, and that there would be PvE for those times when your favorite game mode wasn’t on cycle, or perhaps you didn’t have friends online to play with. Being able to jump into a PUG and do some PvE skull bashing seemed like it would be a nice welcome respite from the frustration losing a match might bring.
Maybe I’m just expecting too much from a small indie company who promised a garden full of flowering and fruiting flora and fauna, but instead only left with the manure intended to feed it.