"An Unknown Error has Occurred (9-00)" (Replays)

Bug Report
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I see that this has been reported quite a few times before with no answer, but I’m still gonna try to shoot my shot.

Reinstalled the game on a new SSD today, now when I tried to watch a replay I got the error on the title. It happens for every game mode, on any replay. Never happened to me before. It is a brand new installation, what gives? I pre-downloaded the next update, maybe that’s got something to do with it?

EDIT: Tried scanning game files, uninstalling and reinstalling on a non-program files folder, still the same error. My shops are also not loading any images.

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really good post. nothing is going on you are simply going crazy. keep rocking in the free world and eventually you will be rich

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I also have this same issue. Since its been a long time i dont format my PC, i thought some AI tools and other stuff that I installed affected Overwatch 2 files.

Now I have formatted and put only essentials on my PC and still gives me the same error that you stated.

The problem persists even with brand new PC. Must be something linked to the account or graphics configuration maybe?
Even though I have a RTX 3070, I like to nearly all stuff on Low settings (I play on 4k monitor)

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It can’t be graphics settings because I didn’t change my settings, the PC is the same as before, and the feature was working until I uninstalled + reinstalled on another SSD(the same one as Windows, this time). I gotta think this is a bug related to either the newest update or the fact I pre-downloaded the next update, and I can’t find a way to delete the pre-release and it downloads automatically on a new install. And I had so many good clips the past few days :frowning:

I’m gonna try and download Overwatch on my steam deck just to see if it works there.

Update: It DID work on my steam deck! So now I know it’s got something to do with my machine or installation. It might also be because I’ve downloaded it through Steam there. Ugh, what a pesky bug.

Update 2: I reinstalled the game while unchecking “automatic updates” and it did not download the pre-release content. This did not fix the issues tho :confused: I think I might have to use Steam to actually fix this

Update 3: I am absolutely at a loss of what to do. I tried downloading the game through Steam, tried installing it on the old hard drive it was originally in, disabling Windows Defender completely(it was mostly off anyways), double checking Firewall rules, logging in on a different account, absolutely nothing works. I can’t see shop images, can’t see battlepass previews, can’t watch replays and not even the season launch video showed up(there was an error). Would really appreciate a response from the devs here.

Update 4: A bit of a bigger evolution here, so bear with me!
I seem to have narrowed down the issue to a possible certificate problem. When looking at the Event Viewer(a Windows tool that logs system error and whatnot), I’ve noticed a very clear trend:

  • Whenever the game is open (but NOT just the Battle.net launcher), a bunch of issues repeatedly pop up under Windows logs> System, with the message “The certificate received from the remote server has not validated correctly. The error code is 0x80092013. The TLS connection request has failed. The attached data contains the server certificate.”.
  • The details vary slightly from error to error, but some keywords I could find were “GoogleTrustServices1”, “storage.googleapis.com” and “breaking-news.support.blizzard.com”.

Now I have almost 0 knowledge in this area, and this could very well be completely unrelated as, from my understanding, these kinds of errors can pop up even when everything is working correctly and by themselves don’t denote a bigger issue, as exemplified by the “breakingnews” url - This doesn’t seem to be related to my issue at all. HOWEVER, the google storage API could very well be related to both the shop images not being able to load and the replays, as those are both things that pull data from the OW servers.

The closest support article I could find in regards to this issue was BLZBNTBTS00000011 - Blizzard Support , and I did the steps in there to replace my DigiCert certificates, but no dice. I have also found this old WoW post from 2016 with a very similar scenario, although I’m afraid it didn’t help much: https://web.archive.org/web/20160907222251/http://eu.battle.net/forums/en/wow/topic/17611171301

I have opened an actual support ticket to get some help with this, and talked with them for a bit. They said this is a new issue so no workaround is available yet, and this will probably require a bugfix from the devs, but to keep reporting my findings. So I guess that’s what I’ll do.

Some other things I have tried recently were creating a new Windows user, changing servers, flushing my IP, completely resetting my Firewall settings, and basically every troubleshooting guide on the Blizzard website. Something I forgot to mention is that I don’t have any antivirus software aside from what Windows forces you to have at a minimum.

Welp, for now I guess I’ll have to switch to Steam Deck if I want to watch my replays ^^’

If anyone reads this and does NOT have this issue, could you kindly check on Windows Event Viewer if you also get the same errors I do whenever running the game? All you have to do is to press Windows + R (to open the Run prompt), type in eventvwr and navigate to Windows logs> System. Take note of anything that’s in there, if there are any errors at all. Then launch the game and check if any errors pop up by going to the Action tab and selecting “Refresh”. Thanks a lot!

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Having exactaly the same problem. Can’t watch any of my replays and the shop is blank.
Guys please help!!

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I think we will have to format the PC for it to work. It usually works

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MTU did it and it didn’t fix it on his side, so I’d hold off on that until we have a workaround from the devs

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I’m having the same problem… it’s been months since I’ve watched a replay

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Apparently even Emongg is having this issue, though on his side he’s having crashes whenever trying to watch a replay. Pretty bad since a large part of his content is VOD reviews and he’s having to watch prerecorded videos instead

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Check the pinned thread, they are already looking into this issue.

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Do you have Chrome set as your default browser? Are you using any of Google’s so called “security” or “privacy” functions, especially the “advanced” ones?

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Nope, my primary browser is Firefox. Used to have Chrome on my machine for work-related reasons but I’ve uninstalled it a while ago. Why, what have they done now? ^^’

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Just had an idea and thought I’d ask, to help you narrow things down. This definitely sounds more like an individual setup conflict rather than a game issue. BtW, Emongg’s replay viewing crash is an entirely separate issue, don’t hijack your own thread.

It sounds like what you’re experiencing is filtering of web content. Which makes me suspect there’s something doing that on your network or machine that’s likely causing the issue. I just mentioned Chrome’s thing because it’s one of those obscure things that people tend to overlook. Think about if you’ve got any security or content filtering setup somewhere. Either on your modem/router firewall/parental controls, or antivirus firewall.

And check your Firefox privacy/security settings too. Might be something there that’s causing it.

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It sounds like what you’re experiencing is filtering of web content. Which makes me suspect there’s something doing that on your network or machine that’s likely causing the issue.

I thought about that too but there’s a few things that don’t quite match.

  1. I’m still using the same exact machine with the same exact configurations as before. I literally cloned my drive.
  2. At the same time this error started popping up for me, others started reporting it as well
  3. I did double check all the security settings I could find/think of, including Firefox. Setting everything on minimum/resetting settings didn’t work
  4. Support themselves said this is likely an issue that will require a dev fix. They’ve also posted this: Overwatch Replay Error (9-00) - Blizzard Support
  5. It can’t be my network in general because replays do work on my Steam Deck while using the same network/account

Since the replay crashing error seemed to start happening at the same time, I thought the two might be related. But yeah I agree, best to keep the two separated. Idk why they included the crashing error under “known issues” but not this bug though.

You seem to be knowledgeable in this area. Do you know of any ways I can track the flow of data in my network to maybe be able to narrow this down further? The event viewer is a bit too vague and unreliable imo

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the dev team should honestly be severely embarassed with how buggy this season is

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please tell me they are also looking into the problem with “perk select not bound” repeatedly flashing in the left hand corner and playing an annoying sound effect that goes every few seconds with it.

I literally had to turn off the game’s audio and HUD just to play Overwatch. Its soooooooo aannoying.

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You can see the list of everything they’re looking into in the pinned thread.

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Just bind 1 of the Perk Selects with a key that you’re not using.

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This thread has been taken so far off-course it’s unrecognizable. :person_facepalming:
I’ve already said the replay disconnect bug is an entirely separate issue from yours with the unknown error and being unable to view Shop content.

I don’t know why you completely edited your thread and original post to remove all reference to your original issue. Are you now having the same error while trying to watch replays? Is your shop and other content now showing normally? If it’s gone, you should just state clearly that whether some symptoms are gone, and maybe let others know what you might have done to fix it. What you’re doing is going to confuse other people and is entirely unhelpful for bug identification and prevention. You can see how other people are already piling other issues into the same thread.

And to answer your question about “network tracking”… I don’t have any specialized expertise in IT. I’m just a regular PC user, like you. Being forced to diagnose and fix my own technical problems gave me a little experience and insight, I’m just using that and some common sense to try and offer some help, especially since it looks like you went above and beyond like I did when I ran into certain problems. I haven’t looked into the more complex network diagnostic software however, beyond the basic traceroute and ping. For monitoring what application is accessing my internet, normally I would just use the firewall of my antivirus. But for what you need, I’m not even sure what would kind of software would help you best here.

I will say this: “using the same exact configurations” doesn’t mean absolutely nothing’s changed on your end, especially with Windows 10 and up. Everything regularly changes in Windows and its apps through no intervention of my own. It causes me no end of frustrations with all the new little bugs that popup with each update that I have to deal with every month in my daily usage. Also, the game itself changing could mean a new incompatibility with something on your end that it didn’t have before. Would be helpful to look more carefully at everything that you have, if you really want to try and identify the issue. It can create a blind spot, thinking that something that was fine before must still be fine now because you changed nothing. It’s how I found out the hard way when Overwatch suddenly started crashing on me. That it suddenly didn’t like the fact it was being run inside a sandbox and would crash even when sitting in the menus, whereas before, it was perfectly fine. And this persisted even after a total OS upgrade on a full new install with barebones setup. Because I was still using the same sandbox virtualization software, even after everything. Maybe you have your own blindspot that’s causing the problems. Either way, I wish you luck.

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I don’t know why you completely edited your thread and original post to remove all reference to your original issue.

Wut? I didn’t. All I did was expand upon my findings of things related to my issue, as I have been informed by the support team that I should. My issue has ALWAYS been that I can’t watch replays at all(and getting the error message on my title, but not disconnecting) AND that shop images won’t load as well. Everything I’ve edited, aside from typos, I’ve added in an “update” or “edit” tag.

I only mentioned the disconnection issue because I thought it could be related since both issues popped up at the same time for the community it seems, but I’ve already agreed with you they’re probably different things.

It might also be that the shop images issue is completely separate from the Replay issue, sure, but I have no way of knowing that. Several people here have reported the combo of not being able to watch replays with my error + images not loading, so I do think there’s some connection there. Maybe you mixed up my answers with what other people were saying, since I have the default icon? I’m actually quite confused as to what you think I’ve replaced…

But yeah, no, nothing has evolved on my end and my issues remain the same. What you said about blindspots is interesting - That’s why I tried installing the game in multiple ways in both my main SSD and the secondary HDD. One thing I regret is not having checked the game immediately before doing the SSD switch, so I can’t EXACTLY know that the issue popped up precisely after changing SSDs. But hindsight is 20/20 ^^’

Anyway by this point I’m not sure there’s anything else I can do or check on my own before having an actual response from the devs.

UPDATE: With the latest update(March 18th 2025), the bug has been FIXED on my side. I can watch replays normally(they even seem more responsive now!) and thumbnails are back on the battlepass and shops. There are a few items in the shop that are still missing their thumbnails which probably haven’t been updated yet but the impact is minimal.

I am so happy lmao, thank u devs