I think they care, but I think they are disconnected. I think they disconnected from the community during the entire Mercy mess.
It was a mess, and I think they lost faith in the community, and the community lost faith in them. It hasn’t been the same since.
They are trying to deal with a LOT of games, and they can not review everything, which is why they rely on automated systems so much. Not because they want to, but, because they have to.
I have no idea how many games of overwatch are played simultaneously around the world at any one time, but, I am guessing it is a lot, even now.
However, cheating is an issue, and one they do take seriously. They will be working on fixes against entire classes of cheating software, but… they may not be good at banning individual people - they have always been bad at that, and I don’t think they will ever get good at it.
I think the loss of the community and Blizzard taking each other seriously is a problem, and I am very guilty of it myself. I honestly don’t think they treat people who throw down to lower ranks as a problem. But, one day they may, it just feels very far away sometimes.
I do know they care about cheating though. Even if it doesn’t feel like it when you are on the receiving end of it.
Community policing of a game has worked well in other games, and… they ARE saying they are working on a new social feature. I expect the feature may be guilds, but… who knows.
Maybe it is something else which will solve our problems.
WyomingMyst isn’t Blizzard. But, they are the closest thing we are getting to engagement from them. Lets not drive them off in anger.