Account was banned and I'm not being told why

Technical Support
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Hey! I’ve been playing overwatch for years now and spent a lot of money and time on my account, recently I moved country for a working holiday and I’ve been playing in a pc cafe. I received an email that my account is being closed and I’ve submitted 3 separate tickets over the course of a few weeks asking what terms of service I broke and to see the evidence but I’m only ever met with an automated message.

I’ve never received a suspension or ban before, I’m hard stuck bronze dps and silver support (plus I don’t really play comp bc that’s not my idea of a good time) I never use game chat or voice chat unless it’s “gg”

Does anyone have any advice on how I can find out why I’ve been banned or advice on how to contact support further as now they’re just not replying to me.

2

false. mess report by other players

3

Using same PC as a cheater that probably has questionable software or hacks installed.

Cybersecurity 101:
NEVER log into any personal accounts on a computer that you did not explicitly build or buy brand new from the store. Not even secondhand PCs or phones can be trusted. And even when buying brand new hardware, there is still a chance it has malware that is stored in the BIOS or firmware of various components.

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