Account-Specific Disconnect Issue in Overwatch

Hello,

I am experiencing a consistent disconnection issue in Overwatch 2 that appears to be tied specifically to my account. Here are the details of the problem:

  • The disconnections only happen when I use my account.
  • I tested my account on multiple computers and networks, and the issue persists.
  • I used a friend’s account on my computer and experienced no disconnection issues, confirming the problem is not related to my hardware or network.
  • I have already attempted the recommended troubleshooting steps, including reinstalling the game, resetting my internet connection, and testing on different devices.

Based on my tests, this seems to be an account-specific issue, not a network or hardware problem.

I kindly ask for assistance in resolving this issue as soon as possible so I can get back to playing the game (or I’m gonna lose this weekend…).

Thank you!

This forum is only supported by fellow players, so you would need to open a ticket if you want a staff member to review your account.