My account has been banned for absolutely no reason and contacting support is not getting me anywhere, I have never dealt with such a hopeless support system and feel there is no hope other than to gain assistance from the forums. Is there absolutely anything I can do to get my account unbanned?
For context I recently got this email
“Recent activity on this account has shown various and continued actions deemed inappropriate for Overwatch. These actions violate our Code of Conduct and create an unacceptable detriment to our players. Due to these violations, we have permanently closed your Overwatch account. Blizzard will not transfer or compensate any purchases or in-game value lost as a result of this closure.”
I have tried appealing this ban 3 different times, being as polite and considerate as can be, I try to ask them to provide reasoning for my ban (not that they are required to give me reasoning but I thought it would be important in disproving the accusations and getting my account unbanned) and whether it could have been a misunderstanding but all I get is the same response. It goes along the lines of "we have looked into the matter and have decided to uphold the ban, a full investigation is done before any action taken. In this case we have deemed that the evidence provided is correct and the action will not be overturned.
I have been playing this game for almost 6 years and have spent a good amount of money and time on the game. I certainly don’t violate the EULA to the point of account termination. I do not cheat or boost, I do not sell or buy accounts, nor do I throw games or grief and I am nowhere near toxic enough to deserve anything worse then a suspension or silence (which I have never received either of these minor consequences). I also do not play with anyone or use any slurs or foul language but I might call a character cringe or say I diffed someone or something as little as that. I mean isn’t every Overwatch player a little toxic especially playing this tilting game for long periods of time I can definitely say I have seen worse. Anyway, I have noticed people have been getting banned for software and from being mass reported. The software I are SteelSeries GG, Logitech G Hub and Armoury Crate I do not believe I use any software that could get me banned however please let me know. I believe what might be the case of my ban (the only thing I can think of really) was if I were mass reported. I am a gm player who recently has not been finding competitive fun hence I started playing a lot of qp where I mainly dominate games and are probably the best player in the lobby. Being a veteran of this game and considering myself a good player I find myself being accused of cheating on the regular and find that people get extremely mad at me for simply playing the game (I also play a lot of Genji, Widow, Tracer and ball which could be argued as being extremely annoying characters to verse) which is not a direct violation of the EULA or anything like it. This ban seems ridiculous to me but if you guys have any ideas on the reasoning behind my ban and how I can get my account which is worth probably a couple grands worth in Overwatch 2’s economy, and all my rare skins and golden guns please, please, please let me know. I am desperate and don’t have another phone number to create another account although there is probably a workaround for that but any advice is helpful, thanks :).
This could be likely, but there are no permanent auto banns. If enough people report, blizz will look into this themselfs and deciding, if its fine or if its not.
If you are really not a cheater and just unlucky, I would continue to try and explain the situation as calmly as possible. You are a GM player with a high MMR and because QP follows also the “MMR generates matches” thing, you should also only be playing against high level player. So dominating the game should not really be possible.
Thanks for coming and telling us, the one group that can’t do anything about it.
Never? Pretty standard these days for companies who won’t spend the money on a support system.
I’ve got bad news for you. We can’t help. Nothing you can do vomit contact support.
If Support says no then no.
Then it’s definitely a no. I’m not sure how you got last 2 TBH. They usually hit you with the ‘will be ignored’ statement.
You didn’t mention what they said you did? Or hinted at what they say you did.
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Which would only be valid if you hadn’t had a person oversee the account three times, and three times they withheld the ban. In the case of automated bans they would have overturned it by now.
You didn’t tell us why you were banned so how can we speculate?
However. If one of your friends you partner up with a lot os found to be cheating, you will be considered boosted and banned as well.
Maybe that’s what happened. Choose your friends wisely. You will be judged by the company you keep by Blizzard.
I understand how MMR works across the game modes, however I would say most of the qp games I played I would have the top stats and my winrate was pretty high.
Another one to the list, this is like the 4th post ive seen today.
Idk whether its true or not but it also got me nervous, having already dealt with the useless customer support
Lets be honest here, unless youre a big name streamer they wont even care to check if its true or not, and since they never make mistakes they say you cheated and thats the end of it
I already quoted the email “Recent activity on this account has shown various and continued actions deemed inappropriate for Overwatch. These actions violate our Code of Conduct and create an unacceptable detriment to our players. Due to these violations, we have permanently closed your Overwatch account. Blizzard will not transfer or compensate any purchases or in-game value lost as a result of this closure.” Do you think this is related to cheating or other reasons? I also barely play with anyone mainly just solo que. I also wouldn’t be posting in forums desperately if I believed the ban was justified.
This is a major red flag. Even in quickplay you’ll be getting matched with other gms and cheating accusations aren’t randomly thrown around when with players who are used to going against cracked aim.
im hearing of this too. Best thing (and I’ve said this numerous times).
Dunno what you did. We aren’t customer support. Since blizzard has a gated business I would file a complaint against the company with the California Attorney General’s office, for not giving you details as to why your account was terminated with them. If it is an account you have spent money on. You have a valid reason. If it is a free account and nothing was spent. Nothing you can do about it.
Simply put. Blizzard and many companies think that Customer resolution can simply be solved by sending out automated responses.
They dont want people showing up at their front door, so they need to be answering the questions if they are hosting the game, and automated chatbots are NOT appropriate for a business.
The thing that they do not understand is if they make the right person mad, that players eventually respond in a way that they absolutely gets them in trouble either through the legal system or a mass boycotting of the game or bad PR from gaming outlets which absolutely RUINS their reputation.
Blizzard is already on the downward slump and people like the game director of Overwatch need to be visiting with their overlords at Activision and speaking up that Gaming customer services needs to be addressed or essentially they are out of jobs.
There are lots of bad players online, 36%-38% of players are reported to be CHEATING in a game now. Either using some sort of mod, add-on or device to assist them with gameplay and they SHOULD be rightfully banned for it. But they need to be TOLD what they did, so they quit doing it over and over again. For everyone’s peace.
First off quickplay matchmaking and matchmaking in a whole is a joke in overwatch 2, second of all I was overexaggerating I wouldn’t say cheating accusations are thrown around at me, its just once in a while if I’m playing Widow or Genji or something I get accused from time to time for scripting, macroing or aimbotting. Which I don’t.
Likely some half truths here.
OP was not cheating maybe but I am willing to bet they were in a team with a cheater and benefited greatly when working with the cheater.
Instead of reporting them they just kept quiet and enjoyed the wins.
in a game where you can involuntarily disconnect for a nano second, return and win, yet still be accredited an artificial loss, what do you expect? fairness?
in a game where devs artificially derank you at start of season, and never revert error, what do you expect? fairness?
True or not, I have zero problems or anxiety/nerves.
They are not rolling random dices banning people, no one does but the stories told on the forums about “random bans for no reason” tend to have a lot of fiction in them.
This smells like griefing, throwing, trolling in games.
They have pretty low tolerance for that. You get the message of getting avoided in game, 1 week suspension and if the reports keep piling up (some of them might be false, but not all … cmon now) your account is done.