Hello, I think I created a topic in the wrong forum, “Technical Support”, and my issue slowly drowned in there. I’ve seen people with similar issues recently and I also need to do something.
A month ago, on April 24, my account was banned out of nowhere. I received an email stating that my ban was due to violating something, but I thought it was because of chat abuse. Later, I found out about requesting personal information and found the reason for my ban: because of cheating.
I’ve been playing this account since the beta and have spent several hundred on the game. I know that I’m pretty good at playing Widow and Soldier, and I often triggered other players in qp and comps with my flicks. However, I don’t think I deserved to be banned, as I can play the game well.
I sent 9 tickets, and my case was escalated to the review team. After a few days, one of the GMs said that they had confirmed that I had used third-party programs. This was interesting to me, because I have Windows 11 in a clean environment, with only a few applications installed on my PC, except for Razor Synapse 3 I don’t think anything else could have triggered the ban.
I continue to think that I was banned due to mass reports, and I continue to send appeal tickets asking Blizzard for evidence against me. They have warned me that if I continue sending them tickets, they will terminate my account, but I think this is unfair and won’t stop.
First off. I am not an attorney, But I would recommend you talk with one.
In the world of Civil conduct your best course of action is to file those letters with the California Attorney General’s office. The US Federal trade commission and lodge complaints of unreasonable business practices such as Fraud and abuse.
With them threatening to close your account, thats something not very smart on their end. As the person stating that opens themselves up for a personal lawsuit.
Yes, I have exactly that one, “Razer Synapse 3”, for my Razer DeathAdder V3 PRO mouse with a dongle bundle and the Razer Firefly V3 Pro pad, which is a lightning pad. I asked someone today who was banned for cheating and they didn’t have anything from Razer, so I’m not sure, but there’s a lot of mention of that lately.
You make it sound as if Razer is a MeToo movement violation. I have no experience, but I believe the people who are brave enough to come forward. Razer Synapse is problematic.
I know what I am talking about. Here in the U.S. we have reasonable expectation laws and provisions to the law that require businesses and civilians conduct themselves in a civil manner.
Regardless. A person can suggest a person take the civil route and file this likewise.
Just because it has a loosely termed TOA and EULA doesn’t mean that they cant file against a company.
Blizzard, like any other company can practice the Bar Keeper’s rules of throwing out an unruly patron like any other business out there. However, there is a reasonable expectation that the owner, when they trespass a person after the patron has paid in money they have to state a reason as to why the person is no longer allowed in. AFTER they have thrown them out.
Yes, there is a fine clause of just throwing someone out, and then throwing someone out after they have paid for something. With the expectation in the equal handshake that the patron entering the facility or service is given undo service.
Just like if I opened a bar, and you bought a drink from the bar and I had the bouncer throw you out of the bar right away just after you paid me for the drink.
You’d be infuriated for being thrown out.
Same thing applies here. I’d be in serious trouble for a trade violation and it may be seen as some form of fraud for discharging someone for no reason after they paid.
The difference between the bar and the patron is, usually in those instances the bar just issues a refund. However, blizzard keeps the money. So regardless it doesn’t protect them like you think.
There’s a person named “TomAChu” who has his own topic here called “Account Banned for no reason”. He has the same problem as we do, and also with Razer Synapse, and he suggested this idea today.
But when you validate the EULA, which you are required to validate in order to play the game, you accept that the account belongs only to Blizzard and not to you, and that you only have the right to access and use this account, which is not yours.
Since this account is Blizzard’s property, they have the right to do whatever they want with it, for example, to close it at any time, without having to justify themselves, because it’s their account and therefore they can do whatever they want with it.
So, it’s always possible to sue them, but the only result is that you’ll enrich your lawyer and impoverish yourself, for a result that will be 100% Blizzard’s victory.
Of course, you have every right to disagree with this attitude, so simply refuse to validate the EULA, with the only drawback being that you won’t be able to play the game.
If you do this, you won’t have sold your soul to a company that lost its own decades ago, all for the sake of playing a game whose goal now isn’t for you to have fun, but for you to spend money in microtransactions.
the crazy part about all of that is if people are getting banned for hardware razer products software then there are real hackers who are not with for nefarious programs that actually hack
so basically blizzard is sending a message that yea you should figure out to really hack and not use legitimate software
i guess they only care about $$ anyways and not your actual account
I think it works differently. You got mass reported, system banned you. Then a GM has to justify it and he looks at a telemetry and finds discord running in the background or something and says see we got you. They don’t seem to be unbanning people for any reason.
Same thing happened to my old permabanned main account, I was mass reported for “hacking” with no details given, and when my case was escalated for “review” I didn’t receive a reply for a week, when I asked about the status, someone claimed to have confirmed the findings. I still don’t have my main back…
I also strongly doubt L1 support has anything more than chat logs for reference, and even then they seem too lazy to bring them up unless you ask for proof of what you said that was wrong.
I had received the response regarding the escalation of my case on May 9 and thought it would take a couple of weeks, but I was sure I would be unbanned. Therefore, I created another ticket on May 12 because the Gundam event was scheduled to end on May 13 and I wanted them to know that I was very interested in getting the Soldier’s Bundle, but due to this awkward situation, I might miss out on it.
Well, things didn’t go as planned, and another GM responded to me, saying, “I made sure to fully review all the information given by our specialist team and I can inform you they have confirmed the evidence that this account was involved in the usage of third-party programs.”