Accessibility for Deaf/Hard of Hearing Gamers

Hello OW community! I am once again asking for feedback, tips, tricks and help!

I’ve gone through my settings trying to find the best way to play as someone that cannot physically hear the game and what’s going on. I have my subtitles on, but they don’t always capture all gameplay even with it set as such. I have custom color blind options for enemy teams, subtitles set to everything, voice chat nameplate on even though that’s not helpful :sweat_smile:, kill feed display on, chat enabled, the works.

Is there anyone in the community that have any tips for their settings? Not being able to hear, it can seem like you’re always out of position and feeding.

My biggest issue is simply not being able to read the subtitles when you’re far away. Like coming from spawn and someone ults, it doesn’t always display that voice line.

Anything helps! Also, please be nice lol I’m just trying to get better as someone that can’t hear the game.

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Check your ults using the team (tab on PC, I believe, Middle button on PlayStation, and Options button on Xbox? )

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does it really not display subtitles for ults globally? :o that actually feels like an oversight. they’re global voicelines, after all… :confounded:

aside from checking tab to view your team’s ults, the most i would think you could do is to turn off (or skip) the killcams so you get the subtitles from your team’s pov. doesn’t completely fix the issue but… it’s something.

It actually does not show everything, which is weird and I’m fully able to show screenshots of gameplay. It’s like I can’t hear the dva ult and there’s no subtitles showing she even says her voice line so I’m always caught in it haha

But aside from checking ults, because I’m referring to enemy team ults and things like reaper teleporting, I also have kill cam skipped.

I try to be aware of what is displayed and how my team moves but it doesn’t help. At all :sweat_smile: Just was wondering why the subtitles don’t catch everything even when it’s set to literally “everything”.

I appreciate your kind response!

The sound cues for ults aren’t always activating either, so you’re not really being handicapped here, so much as everyone else is.

There’s a lot of sound glitches going in the game these days.

Understandable. Is this something I can fix on my own within my settings or is this a Blizzard fix?
Simply trying to play as if I can hear the game even if I can’t, don’t want to appear as if I’m giving the enemy team free kills simply because the subtitles didn’t display someone ulting or a voice line.

If only the devs give a damn about their own game.

The game is already long suffering from a bunch of sound glitches (how appropriate for an esports title). If for years they haven’t fixed them for players who can hear, I wonder whether at all we can expect improvements on the accessibility aspect for players who cannot.

It’d be nice if there were a way to speed up subtitles or get more of them displayed, cause I’m in the same boat as you.

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I appreciate the feedback deeply and thank you all for explaining that this is not something I can simply fix by toggling a setting switch.

I ask now if there is a way for me, and people who are also experiencing this, to reach out to someone? I mean I’m not huge streamer that can make a difference but, idk, maybe someone at the company can read it and realize there’s a group of people here suffering just a tad (not literally suffering. Obviously I can choose not to play the game). But what can I do? This has been going on for a while and I don’t want to be that thrower on your team that dies every single ult because I literally cannot hear any gameplay smh

IMO, Blizzard should add visual markers for threatening ults for players. If they have the code to do it for D.va bomb, there’s no reason why they can’t do it for Visor/Noon/Dragons/etc.