Please review the known issues thread, since you may be able to solve this before someone can respond.
If you still need help, include a DxDiag (as requested) so members of the community can help you troubleshoot.
Click here to show/hide DxDiag instructions
- Press Windows Key + R, then type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save.
To add it to your reply here:
- Open the text file and copy all of the text.
- Paste the text in your reply.
- Highlight the pasted text and click </> on the post editor.
If your DxDiag does not fit in one message DO NOT shorten it. Instead, post it on [Pastebin.com](http://pastebin.com/) and provide the link to it, or the hash code (the numbers/letters after the .com) in your reply.
While you wait for assistance, I suggest opening the Windows Reliability History tool, which may show you what’s happening in the background to cause any errors.