8/19 - Connection to server lost / Unable to connect

Appears to be working for me too. Thank you!

Working here as well, thanks for the updates and persistence!
gg

Still doesn’t work. :frowning:

Update on this, there is still sub optimal service for some players right now, including packet loss/latency spikes, but for now it seems like most players are at least working around the problem. If you find yourself having connection errors that are not normal for you, I recommend avoiding competitive modes for the time being while the backbone providers work on the core problem - to avoid penalties.

6 Likes

Great! however what about those of us playing QP and getting penalized for every connection loss?

I’m happy to be back on but annoyed at the fact that i DC’ed so many times I’m now taking a hit on EXP.

Custom games are the best way to avoid penalties of any variety. Ultimately the server is going to penalize regardless of the reason for a disconnect in modes like competitive/quick play/arcade since it still affects your fellow players.

The issue is fixed as well for me. thanks.

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 <1 ms <1 ms 1 ms 192.168.1.1
2 5 ms 9 ms 10 ms 24.105.62.129

Trace complete.

-------- just created a custom game using one of the workshop aim practice games and things seem to be working fine … -----

-K (Virginia area Verizon user)

Been playing for nearly an hour, no drops at all. Thanks to you guys at Blizzard who looked into this.

Cool, same thing was happening to me on Xbox.
Good to know it was the game and not a problem with Internet.

I played a whole Arcade game with some latency issues, but at least I could play again without losing connection to the servers! Thank you, guys!

Seems to be working better now but

  3     3 ms     2 ms     1 ms  tuk-edge-14.inet.qwest.net [65.144.10.69]
  4     4 ms     3 ms     2 ms  sea-brdr-03.inet.qwest.net [67.14.41.154]
  5     *        *        3 ms  4.68.75.121
  6     2 ms     3 ms     2 ms  ae-1-3513.edge1.seattle3.level3.net [4.69.160.69]
  7     3 ms     3 ms     4 ms  blizzard-en.edge1.seattle3.level3.net [4.59.232.146]
  8    30 ms    27 ms    27 ms  ae1-br01-eqse2.as57976.net [137.221.73.33]
  9    27 ms    27 ms    27 ms  xe-0-0-0-1-br01-eqsv5.as57976.net [137.221.65.40]
 10    28 ms    27 ms    27 ms  et-0-0-29-br02-eqsv5.as57976.net [137.221.65.117]
 11    28 ms    27 ms    27 ms  xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
 12    27 ms    28 ms    27 ms  be2-pe01-eqla1.as57976.net [137.221.68.71]
 13    27 ms    27 ms    27 ms  24.105.30.129

Trying to connect to both asian and american servers with no luck. Still stuck at “Game server connection failed… Retrying.”

Traceroute result:

  1    <1 ms    <1 ms    <1 ms  192.168.10.1
  2     1 ms    <1 ms    <1 ms  192.168.1.1
  3     1 ms     1 ms     1 ms  180.252.144.1
  4     2 ms     1 ms     1 ms  125.160.0.45
  5     1 ms     2 ms     1 ms  61.94.171.97
  6     *        *       15 ms  180.240.190.53
  7   202 ms   202 ms   202 ms  180.240.192.50
  8   202 ms   203 ms   201 ms  180.240.192.50
  9   205 ms   206 ms   256 ms  eqix-sv8.attblizzard.com [198.32.176.4]
 10   189 ms   189 ms   189 ms  ae1-br02-eqsv5.as57976.net [137.221.70.35]
 11   191 ms   191 ms   191 ms  xe-0-0-1-1-br02-eqla1.as57976.net [137.221.65.6]
 12   189 ms   189 ms   189 ms  be2-pe02-eqla1.as57976.net [137.221.68.73]
 13   209 ms   209 ms   209 ms  24.105.30.129

Hi devs of Overwatch,

I also disconnected from Overwatch today, 20 aug @ 0740 GMT. First time it happened I was disconnected at the beginning of my competitive game. The second time it happened was when I queued for competitive play again. It happened after a game was found. Afterwards, i could no longer connect to the game servers for 10mins. Each time I dced, I checked to see if my internet was working, and both times they were.

EU / No disconnects. Just a traceroute as you requested.

1     1 ms     1 ms     1 ms  router.asus.com [192.168.1.1] 
2     2 ms     1 ms     1 ms  10.134.77.1 
3     7 ms     6 ms     6 ms  10.134.252.41 
4     7 ms     7 ms     7 ms  nat2-c.xtrim.ru [176.117.192.145] 
5     7 ms     6 ms     6 ms  nat2-j-gw.xtrim.ru [176.117.192.142] 
6     7 ms     7 ms     6 ms  ae16-228.RT.KM.SPB.RU.retn.net [87.245.252.36] 
7    39 ms    40 ms    39 ms  ae3-8.RT.TC2.AMS.NL.retn.net [87.245.233.17] 
8    51 ms    51 ms    51 ms  ae54.edge7.Amsterdam1.Level3.net [213.244.164.1] 
9   125 ms   125 ms   125 ms  4.69.216.226 
10   122 ms   121 ms   137 ms  BLIZZARD-EN.ear1.NewYork5.Level3.net [4.35.72.34] 
11   137 ms   136 ms   136 ms  ae1-br01-eqny8.as57976.net [137.221.71.33] 
12   141 ms   140 ms   140 ms  et-0-0-2-br02-eqch2.as57976.net [137.221.65.8] 
13   136 ms   136 ms   136 ms  be2-pe02-eqch2.as57976.net [137.221.69.73] 
14   138 ms   138 ms   138 ms  chi-eqch2-ia-bons-04.as57976.net [137.221.66.15] 
15   135 ms   135 ms   136 ms  24.105.62.129
1     1 ms     1 ms     1 ms  router.asus.com [192.168.1.1] 
2     2 ms     1 ms     2 ms  10.134.77.1 
3     7 ms     6 ms     6 ms  10.134.252.41 
4     7 ms     7 ms     7 ms  nat2-c.xtrim.ru [176.117.192.145] 
5     7 ms     7 ms     6 ms  nat2-j-gw.xtrim.ru [176.117.192.142] 
6     7 ms     6 ms     6 ms  ae16-228.RT.KM.SPB.RU.retn.net [87.245.252.36] 
7    39 ms    39 ms    38 ms  ae0-3.RT.IRX.FKT.DE.retn.net [87.245.232.181] 
8     *        *        *     Request timed out
9     *        *        *     Request timed out 
10   127 ms   128 ms   129 ms  BLIZZARD-EN.ear3.Washington1.Level3.net [4.16.70.182] 
11   185 ms   184 ms   184 ms  ae1-br01-eqdc2.as57976.net [137.221.72.33] 
12   183 ms   184 ms   183 ms  et-0-0-2-br01-eqch2.as57976.net [137.221.65.13] 
13   181 ms   181 ms   182 ms  137.221.65.132 
14   198 ms   197 ms   197 ms  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
15   184 ms   183 ms   184 ms  be1-pe02-eqla1.as57976.net [137.221.68.69] 
16   185 ms   184 ms   185 ms  lax-eqla1-ia-bons-03.as57976.net [137.221.66.7] 
17   184 ms   183 ms   183 ms  24.105.30.129

We still have disconnection issues on Middle East servers for PS4.
Can you please take a look at it.
Thanks :slight_smile:

Not able to connect.

Greetings Blizzard Network and Development team, please let us know when you have returned to normal routing.

Hey all,

This issue has been resolved so we will be closing this thread.

If anyone continues to experience connection issues in Overwatch please go ahead and start a new thread and include traceroute / WinMTR data so we can take a look. Thanks!

1 Like