8/19 - Connection to server lost / Unable to connect

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 1 ms 2 ms 24.105.30.129

Trace complete.

Got my tracert results now. Here:
Tracing route to 24.105.62.129 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  Broadcom.Home [192.168.2.1] 
  2    16 ms    15 ms    15 ms  loop0.13w.ba05.crbk.nf.aliant.net [142.163.63.251] 
  3    24 ms    20 ms    18 ms  te-0-0-0-1-82.dr01.crbk.nf.aliant.net [142.163.37.209] 
  4    15 ms    15 ms    15 ms  ae3-50.dr02.crbk.nf.aliant.net [142.166.181.54] 
  5    24 ms    24 ms    25 ms  et-0-3-0.cr02.hlfx.ns.aliant.net [142.166.181.113] 
  6    25 ms    25 ms    25 ms  hg-0-2-0-0-50.cr01.hlfx.ns.aliant.net [142.166.149.93] 
  7    44 ms    42 ms    41 ms  be19.bx01.nycm.ny.aliant.net [207.231.227.110] 
  8    43 ms    42 ms    43 ms  lag-197.ear3.NewYork1.Level3.net [4.71.230.101] 
  9    41 ms    43 ms    41 ms  4.69.216.226 
 10    99 ms    42 ms    43 ms  BLIZZARD-EN.ear1.NewYork5.Level3.net [4.35.72.34] 
 11    72 ms    71 ms    72 ms  ae1-br01-eqny8.as57976.net [137.221.71.33] 
 12     *        *        *     Request timed out.
 13    85 ms    73 ms    71 ms  be2-pe02-eqch2.as57976.net [137.221.69.73] 
 14    73 ms    72 ms    73 ms  24.105.62.129 

Trace complete.
Tracing route to 24.105.30.129 over a maximum of 30 hops

  1     5 ms     2 ms     4 ms  Wireless_Broadband_Router.home [192.168.1.1] 
  2     5 ms     5 ms     3 ms  47.198.0.1 
  3     6 ms    10 ms     5 ms  172.99.45.78 
  4    19 ms    11 ms    14 ms  ae8---0.scr02.mias.fl.frontiernet.net [74.40.3.73] 
  5    11 ms    10 ms    10 ms  ae1---0.cbr01.mias.fl.frontiernet.net [74.40.1.126] 
  6     *       11 ms    10 ms  lag-101.ear3.Miami2.Level3.net [4.15.156.29] 
  7     *        *        *     Request timed out.
  8    11 ms    11 ms    19 ms  BLIZZARD-EN.ear2.Miami1.Level3.net [4.16.176.198] 
  9    70 ms    70 ms    69 ms  ae1-br01-eqmi2.as57976.net [137.221.76.33] 
 10   185 ms   169 ms    91 ms  xe-0-0-1-1-br01-eqda6.as57976.net [137.221.65.62] 
 11    71 ms    69 ms    70 ms  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67] 
 12    68 ms    71 ms    69 ms  137.221.65.122 
 13   140 ms    69 ms    76 ms  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
 14    70 ms    69 ms    68 ms  be1-pe02-eqla1.as57976.net [137.221.68.69] 
 15    70 ms    71 ms    77 ms  24.105.30.129 

Trace complete.

Same here, just tried logging in but says lost connection to server. unable to log in. restart didnt help

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Fios_Quantum_Gateway.fios-router.home [192.168.1.1]
2 11 ms 6 ms 7 ms 24.105.62.129

Trace complete.

Thanks for all of the information here, it’s been very useful during our troubleshooting. Our network engineers are working to isolate the problem and we’ll provide more updates as we get them, sorry for the disruption.

9 Likes
TRACEROUTE:
traceroute to 50.30.173.139 (50.30.173.139), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.283 ms  0.423 ms  0.442 ms
 2  24.105.18.131 (24.105.18.131)  18.465 ms  18.725 ms  18.757 ms
 3  137.221.105.16 (137.221.105.16)  0.727 ms  0.757 ms  0.764 ms
 4  137.221.66.22 (137.221.66.22)  1.126 ms  1.145 ms  1.151 ms
 5  137.221.83.68 (137.221.83.68)  2.428 ms  2.436 ms  2.442 ms
 6  137.221.65.68 (137.221.65.68)  5.738 ms  5.758 ms  5.751 ms
 7  137.221.68.32 (137.221.68.32)  5.813 ms  5.826 ms  6.163 ms
 8  las-b21-link.telia.net (62.115.178.200)  5.391 ms  5.410 ms  5.478 ms
 9  los-brdr-02.inet.qwest.net (63.146.27.249)  5.501 ms  5.617 ms  5.741 ms
10  abq-edge-07.inet.qwest.net (67.14.25.50)  26.465 ms  26.474 ms  26.456 ms
11  65.123.146.254 (65.123.146.254)  35.572 ms  35.773 ms  35.895 ms
12  host-172-1.nmlagro.lascruces.nm.us.clients.pavlovmedia.net (50.30.172.1)  35.738 ms * *
13  * * *
14  * * *
15  * * *


19/08/2019 20:26:58 UTC
--------------------

TRACEROUTE:
traceroute to 50.30.173.139 (50.30.173.139), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  5.478 ms  5.479 ms  5.497 ms
 2  24.105.18.131 (24.105.18.131)  25.655 ms  25.686 ms  25.918 ms
 3  137.221.105.16 (137.221.105.16)  6.616 ms  6.639 ms  6.647 ms
 4  137.221.66.22 (137.221.66.22)  6.677 ms  8.105 ms  8.296 ms
 5  137.221.83.68 (137.221.83.68)  9.927 ms  9.949 ms  9.955 ms
 6  137.221.65.68 (137.221.65.68)  10.814 ms  6.243 ms  6.234 ms
 7  137.221.68.32 (137.221.68.32)  6.620 ms  6.640 ms  6.650 ms
 8  las-b21-link.telia.net (62.115.178.200)  5.925 ms  5.961 ms  5.725 ms
 9  los-brdr-02.inet.qwest.net (63.146.27.249)  5.501 ms  5.700 ms  5.708 ms
10  abq-edge-07.inet.qwest.net (67.14.25.50)  26.621 ms  26.460 ms  26.520 ms
11  65.123.146.254 (65.123.146.254)  35.542 ms  35.775 ms  35.923 ms
12  host-172-1.nmlagro.lascruces.nm.us.clients.pavlovmedia.net (50.30.172.1)  34.405 ms  34.547 ms  34.590 ms
13  * * *
14  * * *
15  * * *


19/08/2019 20:26:58 UTC
--------------------

PING:
PING 50.30.173.139 (50.30.173.139) 56(84) bytes of data.

--- 50.30.173.139 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



19/08/2019 20:26:58 UTC
--------------------

PING:
PING 50.30.173.139 (50.30.173.139) 56(84) bytes of data.

--- 50.30.173.139 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



19/08/2019 20:26:58 UTC
--------------------

MTR:
Start: Mon Aug 19 20:26:58 2019 Blizzard  1.|-- Blizzard                                               0.0%    10    0.5   0.5   0.3   0.7   0.0
  2.|-- 24.105.18.131                                               0.0%    10    0.7   4.4   0.6  36.2  11.2
  3.|-- 137.221.105.16                                              0.0%    10    0.6   0.8   0.6   1.4   0.0
  4.|-- 137.221.66.22                                               0.0%    10    0.8   2.9   0.8  17.8   5.2
  5.|-- 137.221.83.68                                               0.0%    10    7.2   6.9   3.4  10.7   2.1
  6.|-- 137.221.65.68                                               0.0%    10    6.0  61.1   5.7 449.4 139.7
  7.|-- 137.221.68.32                                               0.0%    10    6.4   6.3   6.0   6.6   0.0
  8.|-- las-b21-link.telia.net                                      0.0%    10    5.9   6.1   5.6   8.8   0.7
  9.|-- los-brdr-02.inet.qwest.net                                  0.0%    10   12.3  15.7   6.3  28.7   6.2
 10.|-- abq-edge-07.inet.qwest.net                                  0.0%    10   26.6  26.6  26.5  26.8   0.0
 11.|-- 65.123.146.254                                              0.0%    10   31.7  35.5  31.7  50.7   5.5
 12.|-- host-172-1.nmlagro.lascruces.nm.us.clients.pavlovmedia.net  0.0%    10   34.3  33.1  31.0  42.9   3.6
 13.|-- ???                                                        100.0    10    0.0   0.0   0.0   0.0   0.0


19/08/2019 20:26:58 UTC
--------------------

MTR:
Start: Mon Aug 19 20:26:58 2019 Blizzard  1.|-- Blizzard                                               0.0%    10    0.3   0.5   0.3   0.9   0.0
  2.|-- 24.105.18.131                                               0.0%    10    0.5   4.2   0.5  36.3  11.2
  3.|-- 137.221.105.16                                              0.0%    10    0.7   0.8   0.6   1.3   0.0
  4.|-- 137.221.66.22                                               0.0%    10    1.3   3.1   1.0  17.8   5.2
  5.|-- 137.221.83.68                                               0.0%    10    7.2   6.9   3.5  10.9   2.2
  6.|-- 137.221.65.68                                               0.0%    10    6.1  84.6   5.7 683.7 212.7
  7.|-- 137.221.68.32                                               0.0%    10    6.4   6.2   5.9   6.5   0.0
  8.|-- las-b21-link.telia.net                                      0.0%    10    5.8   5.8   5.6   6.0   0.0
  9.|-- sjp-brdr-05.inet.qwest.net                                  0.0%    10   12.4  15.8   6.5  28.9   6.2
 10.|-- abq-edge-07.inet.qwest.net                                  0.0%    10   26.6  26.6  26.5  26.8   0.0
 11.|-- 65.123.146.254                                              0.0%    10   35.2  35.7  31.9  50.9   5.5
 12.|-- host-172-1.nmlagro.lascruces.nm.us.clients.pavlovmedia.net  0.0%    10   34.3  33.0  31.1  42.2   3.3
 13.|-- ???                                                        100.0    10    0.0   0.0   0.0   0.0   0.0


19/08/2019 20:26:58 UTC
--------------------
Tracing route to 24.105.30.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2     1 ms    <1 ms    <1 ms  192.168.0.1 
  3     8 ms     8 ms     8 ms  phn4-dsl-gw04.phn4.qwest.net [71.32.112.4] 
  4    15 ms    10 ms     8 ms  71-32-113-25.phn4.qwest.net [71.32.113.25] 
  5     8 ms     8 ms     8 ms  209.181.128.2 
  6     *        *        *     Request timed out.
  7    18 ms    18 ms    18 ms  blizzard-en.ear3.losangeles1.level3.net [4.71.135.106] 
  8   529 ms    59 ms    39 ms  ae1-br02-eqla1.as57976.net [137.221.68.35] 
  9    19 ms    18 ms    18 ms  be2-pe02-eqla1.as57976.net [137.221.68.73] 
 10    30 ms    18 ms    19 ms  lax-eqla1-ia-bons-03.as57976.net [137.221.66.7] 
 11    19 ms    18 ms    19 ms  24.105.30.129 

Trace complete.

Hello everyone,

Our network engineers continue to investigate the connectivity issues and we would like to request some fresh traceroutes using a different IP address.

Please feel free to run a new traceroute to 24.105.62.129 and post the results.

The more information we gather here the better, so it is very much appreciated. Thanks to everyone who has already helped out so far.

8 hours later and still only on this point? Reset the servers …

1 Like
Tracing route to 24.105.62.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2     1 ms    <1 ms    <1 ms  192.168.0.1 
  3    34 ms    43 ms    13 ms  phn4-dsl-gw04.phn4.qwest.net [71.32.112.4] 
  4    13 ms     7 ms    15 ms  71-32-113-25.phn4.qwest.net [71.32.113.25] 
  5     9 ms     8 ms     8 ms  209.181.128.2 
  6     *        *        *     Request timed out.
  7    32 ms    25 ms    25 ms  blizzard-en.ear3.losangeles1.level3.net [4.71.135.106] 
  8     *        *        *     Request timed out.
  9    62 ms    63 ms    61 ms  et-0-0-2-br01-swlv10.as57976.net [137.221.65.69] 
 10    62 ms     *       62 ms  137.221.65.133 
 11    62 ms    63 ms    62 ms  be1-pe02-eqch2.as57976.net [137.221.69.69] 
 12    64 ms    63 ms    63 ms  24.105.62.129 

Trace complete.
Tracing route to 24.105.62.129 over a maximum of 30 hops

  1     4 ms     1 ms     1 ms  modem.Home [192.168.0.1] 
  2    25 ms     3 ms     3 ms  tukw-dsl-gw66.tukw.qwest.net [63.231.10.66] 
  3     9 ms     4 ms     3 ms  tukw-agw1.inet.qwest.net [63.226.198.9] 
  4     6 ms     9 ms     8 ms  sea-brdr-03.inet.qwest.net [67.14.41.150] 
  5     *        *        *     Request timed out.
  6     4 ms     4 ms     5 ms  ae-2-3613.edge1.Seattle3.Level3.net [4.69.160.73] 
  7     5 ms     5 ms     4 ms  BLIZZARD-EN.edge1.Seattle3.Level3.net [4.59.232.146] 
  8    53 ms    53 ms    55 ms  ae1-br02-eqse2.as57976.net [137.221.73.35] 
  9    53 ms    53 ms     *     xe-0-0-1-1-br02-eqch2.as57976.net [137.221.65.42] 
 10    57 ms    55 ms    54 ms  be2-pe02-eqch2.as57976.net [137.221.69.73] 
 11    54 ms    54 ms    54 ms  chi-eqch2-ia-bons-04.as57976.net [137.221.66.15] 
 12    54 ms    55 ms    54 ms  24.105.62.129 

Trace complete.
Tracing route to 24.105.62.129 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  Fios_Quantum_Gateway.fios-router.home [192.168.1.1]
  2     2 ms     2 ms     3 ms  24.105.62.129

Trace complete.

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 15 ms 7 ms 10 ms 24.105.30.129

Trace complete.

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1     1 ms     1 ms    <1 ms  Fios_Quantum_Gateway.fios-router.home [192.168.1.1] 
  2     5 ms     5 ms     6 ms  24.105.62.129 

Trace complete.
Tracing route to 24.105.62.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Fios_Quantum_Gateway.fios-router.home [192.168.1.1] 
  2    16 ms    12 ms     9 ms  24.105.62.129 

Trace complete.

Americas region.

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     3 ms     3 ms     1 ms  170.238.151.234
  3     6 ms     3 ms     1 ms  170.238.151.233
  4     4 ms     3 ms     3 ms  177.36.88.237
  5     4 ms     4 ms     1 ms  10.62.67.2
  6    35 ms    19 ms    20 ms  100.80.1.6
  7    25 ms    25 ms    24 ms  100.72.8.31
  8    26 ms    24 ms    25 ms  100.66.8.201
  9     *        *        *     Request timed out.
 10   222 ms   230 ms   178 ms  137.221.71.33
 11     *      157 ms   157 ms  137.221.65.8
 12   157 ms   154 ms   156 ms  137.221.69.71
 13   159 ms   157 ms   157 ms  24.105.62.129

Fios customer in Richmond VA area, tried to enter a toon and it hung, then couldnt get in

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 8 ms 9 ms 24.105.30.129

Trace complete.

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 13 ms 8 ms 9 ms 24.105.62.129

Trace complete.

tracert 24.105.30.129

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 82 ms 2 ms 2 ms 192.168.43.1
2 151 ms 49 ms 39 ms [66.174.43.225]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 209 ms 23 ms 32 ms [69.83.107.242]
7 36 ms 32 ms 43 ms [69.83.107.138]
8 46 ms 38 ms 40 ms [69.83.99.28]
9 56 ms 54 ms 42 ms [69.83.99.28]
10 46 ms 42 ms 44 ms [69.83.98.21]
11 45 ms 44 ms 31 ms [204.148.39.1]
12 183 ms 60 ms 48 ms [140.222.225.165]
13 58 ms 49 ms 64 ms 204.255.168.254
14 288 ms 58 ms 49 ms [12.122.141.182]
15 46 ms 49 ms 64 ms [12.122.96.89]
16 56 ms 57 ms 44 ms 12.247.68.74
17 104 ms 97 ms 91 ms [137.221.75.33]
18 108 ms 83 ms 88 ms [137.221.65.48]
19 215 ms 164 ms 91 ms [137.221.65.20]
20 148 ms 98 ms 91 [137.221.68.73]
21 98 ms 100 ms 98 ms 24.105.30.129

Trace complete.

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 5 ms 5 ms 4 ms hitronhub.home [192.168.0.1]
2 13 ms 13 ms 13 ms 10.178.128.1
3 15 ms 14 ms 16 ms ve51-cr01-mlxe16.cpc.md.atlanticbb. net [146.168.176.166]
4 14 ms 13 ms 13 ms ve14-cr01-mlxe16.phi.pa.atlanticbb. net [146.168.176.136]
5 20 ms 18 ms 20 ms static-146-168-176-128.md.cpe.atlanticbb. net [146.168.176.128]
6 20 ms 23 ms 20 ms static-207-255-30-162.paw.cpe.atlanticbb. net [207.255.30.162]
7 21 ms 20 ms 20 ms ash-b1-link.telia. net [62.115.61.252]
8 38 ms 39 ms 47 ms ash-bb3-link.telia. net [62.115.143.78]
9 * 33 ms 42 ms nyk-bb3-link.telia. net [62.115.141.245]
10 37 ms 37 ms 37 ms chi-b21-link.telia. net [80.91.246.162]
11 54 ms 41 ms 50 ms blizzard-ic-348622-chi-b21.c.telia. net [62.115.178.249]
12 96 ms * * ae1-br02-eqch2.as57976. net [137.221.69.35]
13 84 ms 115 ms 72 ms be2-pe02-eqch2.as57976. net [137.221.69.73]
14 89 ms 54 ms 105 ms chi-eqch2-ia-bons-04.as57976. net [137.221.66.15]
15 82 ms 115 ms 67 ms 24.105.62.129

Trace complete.