[5 March 2019] - Cable Cut Causing connection problems for Southeast Asian players

Technical Support
1

Hey folks,

We have received reports of increased latency and disconnections due to an undersea cable cut on the way to our servers. This is primarily affecting players in the following countries:

  • China
  • Hong Kong
  • Malaysia
  • Singapore
  • Taiwan

Until the cable is repaired, players may experience connectivity issues. Unfortunately there is not a whole lot to be done to fix this on your end. You can try using a Virtual Private Networks (VPN) to work around the issue if this sort of program is legal in your country. Thanks to our players for reports of the issues, and feel free to post tests, information, or work arounds in this thread if you suspect you are affected. We will not be able to resolve this issue from our end, but perhaps the community can help eachother out to work around the problem.

If you are not a member of one of the countries listed above, your issue would be different. You’ll want to post on another thread or create your own in that case.

2

It looks like the Hinet article we linked to has posted an update and says the work on the cable is completed. If you’re still having this problem, please create a WinMTR test which catches the high latency or disconnection issue. You want to restart the test every 10-15 minutes until you catch one of these problems. Once you’ve caught the issue, run the test for about 5 more minutes. This will let us look for problems between your house and our servers which may cause this.