Since starting season 15 I have been amassing Lootboxes and havent opened until Season 16 released. As I knew, they would be opened automatically in Season 16 and hence did not bother to open them.
When I launched Overwatch after the S16 update I had a screen “120 Lootboxes opened!”.
Only to find my Lootbox history was empty and I had no new skins or similar. They just got deleted and not opened. I tried relogging - no avail. This is super frustrating and I hope Devs can fix this and maybe (?) refund my my 120 lost lootboxes.
I have been in Contact with Customer Support and they said there’s nothing they can do, this is a code issue and needs to be addressed by the Devs (understandable). Please fix this.
I have proof of everything but doubt i can upload photos to here …
Hello!
I looked at your case- someone from CS should be reaching out with more details. I do see that your boxes were opened though, and that you should have received the items. It seems that maybe the History tab is bugged, though, so we will look a bit more into that.
Some skins it looks like you received, for ex: Legendary Lifeweaver “Regent”, Legendary Lifeweaver “Cleric”, Legendary “Tracer” Jingle, etc.
Apologies for that mix up there.
WOOO YOUR NAME IS BEE OMG I GOT A BEE TATTOO.
Yea someone reached out. Honestly i was positively surprised by how much support I got. Thank you for looking into it ! It seems i checked just the wrong heros and didn’t see the new skins. I checked like idk 10. Must’ve been the wrong ones.
THANK YOU
Edit 28th of April: Devs and customer support have been very supportive and showed me that only the history tab is bugged, which they are aware of, and that I actually got my contents. It seems i juuust checked the wrong heros for skins. I checked like 10, and it must’ve been 10 i did not get a skin for. By advice of Dev I checked other Heros and they had new skins. 10/10 Support !
A serious vulnerability has been discovered in Overwatch 2 that allows players to exploit the Xbox refund system to generate free in-game currency . This exploit is already being massively abused , flooding black markets with ultra-cheap coins and undermining the entire game economy .
Please review the topic as soon as possible. Because you fixed it earlier, but it works again, it’s been 2 years since people use this method.