Not getting all my loot boxes

Would you mind giving me some additional information. I haven’t been able to reproduce this problem internally or on my personal account.

  1. What Hero was it?
  2. What game mode did you level to 10 in?
  3. Did you have any active experience bonuses? (Boost, Partied with Friends, First Win Of The Day, etc.)
  4. What chest did you end up getting? (Common, Rare, Epic)