You mean 25 levels.
Right, i actually just realized this myself. However, you made a typo i believe. You get epic chests every 25 levels. 
And you get the hero specific chests every 10 levels, but that one shouldn’t replace any other chests if i’m right? 
Keeps happening to me over and over. They should fix this soon. No matter what I always get less 1 chest, so if I am supposed to get 2 , I get 1, if am supposed to get 3 I get 2. Fix it please missing multiple chests at this time. Should give us a free hero at this point
Correct. But just to be clearer, a Hero specific chest every 10 Hero levels. Just to distinguish it from Account (Player) levels. This is also one of the few times where you can get more than one loot chest for leveling a Hero.
Of course! The only thing i got wrong was that i somehow thought i should get both the basic and the rare at the same time. 
Don’t know what i was thinking. It was probably a combination of it being in the middle of the night here, and the fact that my friends game progression for some reason says that he will get his next rare chest in 9 levels, so i thought that might be what’s causing it.
However, something’s still kind of messed up. He’s at level 471, progression says 0/5 on the rare chest, and right next to it, it says rare chest in 9 levels. So something is up with that. And i still think i just got a basic chest at level 455 on my account. It should’ve been a rare chest.
That UI sounds a little wonky.
Would it be possible to get a screenshot of that posted here so I can review that? I have never in my days seen that so I’m intrigued!
Yeah, I was going to respond to this from the other post.
It is showing 9 levels for the rare chest, because in 4 levels your friend will get an epic chest, But the rare countdown does not start until after getting the epic chest.
Just as you said, one chest per level up, the best of Common, Rare, or Epic.
Yes you should have got a rare chest.
Well, he sent me a screenshot, but for some reason i’m not allowed to post links. -_-;
Of course. You’re right. That explains that at least.
Edit: These are things you normally don’t think about. You just get your loot chests, and keep on playing. But the second something is messed up, you start noticing everything that’s out of place even if there’s a perfectly legit explanation for it. 
Add external links by surrounding the link with the Preformattted txt </> button option (above text box).
https://www.dropbox.com/s/d2yxpd4n77pcoi8/9_levels.png?dl=0
There it is, even tho we have an explanation for it now. However, maybe there should be some kind of note about this ingame. Neither me, nor my friend thought of this before Fuschia pointed out the reason for this.
Same. Post must be at least 20 characters for absolutely no good reason.
There is only so much information that can be put in-game that people will ignore anyways.
For example, under the Progression (Profile) screen, on the right side it explains that only Heroes get experience and the Player (account levels when a Hero levels. That screen and the bottom of the Quest Log show significant upcoming rewards.
And you can see upcoming rewards for specific Hero by selecting that Hero under the Roster (Profile) screen.
I just leveled up Raynor to level 5 and said I had two chests only saw one tho.
This is exactly the issue I had very very recently, like right this moment.
hi,
so it seems I’m not the only one with this bug. I’m a begginer and leveled some of the characters yesterday and today. When I leveled up, it’s written 2 chests and only got 1 to open. I don’t think it’s related to the daily quest, I haven’t done today’s one yet.
I do understand it’s some kind of display error, still it’s a little bit annoying. Thinking you have 2 chests and being desapointed.
I have a video if needed, I don’t know how to share it.
I just want to summarize everything.
HotS account level = sum of levels of all heroes - overall number of heroes in game.
Whenever you level up a hero, you level up account level.
For every account level, one common loot chest is given.
For every 5th account level, one rare loot chest is given instead of a common one.
For every 25th account level, one epic loot chest is given instead of a rare one.
For every 10th level of any hero, one hero loot chest is given in addition to a chest for account level.
I. e. when you level up a hero to 10m level and at the same time you account level becomes 25n, you will get an epic and a hero chests.
There is a bug now that displays incorrect number of chests granted after a match. The real number of chests granted is correct.
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This happened to me once yesterday and just now. I earned a chest for my player level going up and also because I leveled a hero. Yesterday, I didn’t bother to look into the issue, but it happened to me just now and I screenshot that it actually did say two chests. When I got to my loot screen to open them, there was only one. My issue is NOT related to any daily quests. All my dailies have given gold as a reward and I already completed them earlier today.
This is getting more embarrassing as it goes on. Do people actually read some of the posts on the thread before they make their own post? This is a visual bug, acknowledged by a Blue. You aren’t missing any chests–the UI display and count is just screwed up but the progression tab is as accurate as it’s always been.
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Me too, with the same problem… I probably lost 10 or more chests, since I played really really hard to complete the last mecha event 
and notice that from 2 only 1 chest appear, the event chest, but the hero and account level didn’t
Same thing, on Qhira and quest characters. I’m not sure whats up, RL friends are having the same issue.