D.Va skins unselectable

My Goliath, Sharkmouth Goliath, and Hazard Goliath skins are unselectable. They show up as owned in my collection, but are locked in Hero Select. Looks like this isn’t an unheard of issue, how should I go about resolving it?

Hey there,

All the information I currently have regarding this issue can be found in this post pinned to the top of this forum.

Unfortunately, I don’t have any additional information to offer at this time, but watch that post as I will be making updates there as I hear things.