Account is level 1 after 3 years of not playing on it

Logged back into HOTS after 3 years of being inactive and i was level 1 again. Tried hopping regions to see if that would change it, and nothing. I can also see all my old games from 3 years ago in my match history so i know i was playing then. I just wanted to know if there’s any fix to this or do i really have to restart?

Hey ForceOfCours,

For account related issues, please contact Customer Support here:
https://us.battle.net/support/en/games/heroes

Additionally, providing some screenshots of your level 1 account profile and existing match history could help us look into it. You can send screenshot attachments to our Bug Attachment Inbox. Apologies for the inconvenience.

Thank you,
~ Fizivix