Let's go to the store glitch - iPad

Harlequin-1207 · February 27, 2020, 12:30am

Downloaded and installed latest patch
Launching client
Message “let’s go to the store …” pops up
Opening store
Store shows that update has been done, nothing new.
Go to step 2

Meteora-1757 · February 27, 2020, 1:58am

same here， cant get in

Nerve-11629 · February 27, 2020, 2:19am

Can’t get into the game either. Phew, thought I was the only one.

Charles-13749 · February 27, 2020, 2:40am

Same here, on iPad again of course

scuac-1230 · February 27, 2020, 2:50am

Same issue here, iOS 13.3.1 on iPhone XR

meonacloud-1136 · February 27, 2020, 4:03am

Same on iphone 7 13.3.1

scuac-1230 · February 27, 2020, 5:49am

I have tried deleting and reinstalling the game and still seeing the same issue. Is this not happening for all iOS devices?

Tschatschone-2154 · February 27, 2020, 7:12am

Seems so. Have the same issue

fragdira-2896 · February 27, 2020, 10:19am

Same here in iPad pro

Blackmoth-21757 · February 27, 2020, 11:01am

Same on iPad. Open store click get returns Hearthstone go to store opening screen. In loop. Game not accessible.

PanicSession-2937 · February 27, 2020, 11:05am

Same on my iphone…

Blackmoth-21757 · February 27, 2020, 11:13am

When follow let’s go to store the game open screen states in compatibility iOS 9.0 and beyond. Not working could put new players off. Very frustrating as season end approaching and can’t access game at all, even without update.

Luuke-1237 · February 27, 2020, 11:18am

Same here on iPhone 11, I can’t play the game.

Batts-1369 · February 27, 2020, 1:26pm

Same here. Not working on mobile, very annoyed.

jamiejustice-1842 · February 27, 2020, 2:11pm

Same issue iphone x…

SimbaBeleren-1568 · February 27, 2020, 2:31pm

Same here, on iPhone.

Betelgause-21970 · February 27, 2020, 2:55pm

Yeah, it’s the same by my iphone
Blizzard, pls, help iphone users

Tgamer-1945 · February 27, 2020, 3:44pm

Same issue on my iPhone 8 13.3.1… glad I’m not alone!

Wingnut-1352 · February 27, 2020, 3:48pm

I simply uninstalled and reinstalled the app and it worked. Give that a shot while blizzard works on other solutions

I’ve been unhappy with the mobile app since the release of Dragons. Hopefully this reinstall and update fixes the previous issues too.

Plug-1470 · February 27, 2020, 5:32pm

iPhone 11 same issue. First sound effects and emotes stopped working, then I downloaded the update and my phone installed it. Now when I try to open the game it takes me to the “lets go to the store to do the new version” then it takes me back to the store where I’ve already downloaded the update.

Tried closing everything and restarting the app

No luck.

Now going to power off my phone and see if that fixes anything.

I’ll report back in 5 minutes