Gold Pack Disappeared after Crash

Bug Report
1

Hi. I recently returned from quite a long hiatus. I found multiple packs awaiting me as I earned XP, etc. Some of them had been sitting there from even before I started playing any games.

One of them was a Gold Pack - I am not sure of which set, but possibly either Forged in the Barrens or Darkmoon Faire, as it was right at the top.

When I went to open the pack, it just frozen the game. I could interact with the menu to leave the game, but I could not do anything else - I could not go back a screen, and the pack would not open.

I closed the game and restarted it. When I came back in, the Gold Pack was gone, but I had no new Gold cards.

2

It is should actually be a Golden Classic pack.

Once a pack is moved into the center (opened) then the cards are already in your collection on the server. Then the notification is sent to your client app if there are any new cards. Since you crashed, you would not have gotten that notification on any new cards.

You can check your Classic collection. You can also Contact Support and see if they can tell you what you have received. They have in the past been able to tell us, but do not know if they are still able to do that.