Game freezes when switching accounts

Playing on an iPad and when I hop over to my wife’s account to see what quests she has for the day/week, the game freezes and I got to reboot it. Any ideas what’s that all about?

The game is up to date with patches, so is the iPad. Both use physical authentication.

Should I reinstall the app?

this is what they replied to another user

Ah! Okay, thank you so much.

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