After opening a ticket about that issue and waiting for more than 10 days still no good answer of why am I not eligible to recieve returning player deck.
have you finished all new player levels 40-1?
I played that game 1 day 3-4 years ago and I made through bronze in that day, when I opened my game after I heard returning players deck thing I didn’t receive any quest line or anyone to ask me what to choose. I tried ranking up(made silver), leveling my basic decks to 10 but I guess game recognizes me neither as new player or returning.
pretty sure i havent logged in in that period and i didnt get a free deck
I am also missing the free deck. Haven’t logged in in years. Blizzard, can you fix this?
Have you completed the quest chain and finished the new player ranks?
Is this still ongoing? Because I hadn’t played the game in over 2 years. I got back and was at bronze 10, but no free deck though…
I am having this issue as well. I havent logged on since 2020
Is there a fix?
I opened a ticket, but the support sent me to the bug reporting forums, saying they cant help.
Hey everyone, I logged in yesterday for the first time in a lot months and I did not receive the free deck quest. I opened a ticket with support and they confirmed I haven’t logged in for at least 4 months and suggested I open a bug report. What should I do? Help
ticket: US82907460