I logged in after who knows how long, clicked through a bunch of pop-ups with card backs and card changes, then had 3 daily quests, Start Kobolds & Catacombs, Play 3 games with a class, and win 3 games with a class. I swapped out the win three games for a different play three games and completed all of the daily quests. I also played through to unlock all of the basic cards for all of the classes. I logged in today and still no returning player quest and no free deck, just a regular daily quest to get gold.
Will send in a ticket and see what happens. Hopefully gets resolved. I held off on logging back in to make sure I would get the free cards, LOL.
Edit: I just did a repair and logged back into the game and was given the option for the free deck, so it looks as if it is fixed and I have my Dragon Queen 
you did a repair? What does that mean? You redownloaded hearthstone?
In Battle.net I clicked on the options gear, had it check for updates, then did a repair. When I logged back in it was there. Don’t know if that’s what did it or not, but there was no additional update when I logged in to the game today.
I just saw a quick patch, it seems they addressed the issue, I didn’t have to repair. All is well in the world(got my free deck)
yup got my free deck as well. Nice
As @Entreri said, hotfix was released last evening to fix this:
What if I’m a returning player but have not reached rank 25 before? Do I need to reach rank 25 to obtain the free deck?
As a new player my experience with this was that I finished all quests and got to rank 22 and still had not got to choose a deck. I was only able to finally choose a deck when I quit the apprenticeship in the options menu.
Weird, I still did not get the free deck, even though I am 100% sure I didn’t log in after September 2019 or so
I ranked up to 25 and quit the apprenticeship but still didn’t get the free deck. Anyone else with the same issue?
I haven’t touched the game in forever and had decided to log back in yesterday, I got a lot of pop-ups but no returning player experience quest…
Same issue for me too, I tried to inform by ticket and no good reply to me. Just an auto answers.
My last login in this game was 3-4 years ago btw.
I’m a new player so this doesn’t make any sense in how I don’t have the free deck yet
And I went into the game in the action of the dragon and also did not receive either quests or a shirt with the year of the dragon, while there were 2 and one logins from the Android mobile device. And the deck of the returning player also did not receive. That is, I do not fit into any of the conditions. All my visits were at the wrong time. That is, no shirt or quest in the first case, and I’m not a returning player in the second. That’s why there is an increasing desire to abandon the game. For the first time, I write and consider it a mistake that in statistics, input from a mobile device is not considered an input. I forgive you for this only if you give at least a shirt.
Made my own post about this but have not recieved the quest either. Just replying here since this post has traction
After opening a ticket about that issue and waiting for more than 10 days still no good answer of why am I not eligible to recieve returning player deck.
have you finished all new player levels 40-1?
I played that game 1 day 3-4 years ago and I made through bronze in that day, when I opened my game after I heard returning players deck thing I didn’t receive any quest line or anyone to ask me what to choose. I tried ranking up(made silver), leveling my basic decks to 10 but I guess game recognizes me neither as new player or returning.
pretty sure i havent logged in in that period and i didnt get a free deck
I am also missing the free deck. Haven’t logged in in years. Blizzard, can you fix this?