Hello all, I contacted Blizzard Customer support about this and a bug report has been processed according to the representative I spoke with. I was told to make a post on the forums to discuss it:
I am confused on how the Mercenaries packs really work. I was trying to purchase “all” of the Mercenaries Portraits for all of the different Mercenaries. I purchased a lot of sets of 60 packs. I believe there are 79 portraits total (Grommash Hellscream only has 4, the others have 5), I only had 24 left.
On average I have received 4-7 Portraits in every 120 packs (with 5-6 as the average). In the last 240 packs I opened I only received 6 Portraits, and then in the last 60-70 packs I did not receive a single portrait.
I am confused as to why this happened, and what should I do now please?
I can tell you, the coin increase went up for certain legendary Mercenary characters (so I would receive 100 coins instead of 30-50).
I would still like to receive the rest of the Portraits and would really like assistance with how to do that please.
I would really appreciate a response from the Blizzard Hearthstone Development team please on what they would recommend for me to do and I am happy to wait and be patient if this is something that needs to be fixed with a patch or update.