Arena (WITHOUT disconnecting) froze

On pc, without my internet giving out, my opponent got stuck on using a card and also the rope timer broke. Currently it appears we are both stuck in the arena match about 45 minutes after it started.

I tried to submit a ticket but I’m not sure if players are actually able to submit tickets that aren’t directly about transactions.

I uploaded a youtube video, showing the never before-seen (to me) glitch which may likely result in the end of my arena run.

Hoping to get an arena ticket

https://us.forums.blizzard.com/en/hearthstone/t/endless-turn-card-stuck-hovering-and-never-roping/66

Is this what happened? Does this help?

Yes, that seems to indeed describe it