The game keeps crashing whenever I use a waypoint or teleport to a town.
What happens is that when the new destination is supposed to load, the game freezes — I can see the action bar, but everything else is black, and the health and mana orbs are empty, etc.
I didn’t have this issue before Season 8, but there are Reddit threads indicating that this has been a problem since Season 5 for both PC and console.
I have reported the issue under case number EU99672518, but they recommended reporting it here as well. Please contact me if you need more information or screenshots.
Search for Black Screen Issue in Bug reports and you will find a monster thread on it