Why is my wife's computer stuttering so much in D4?

Technical Support
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“All you really are looking for is the graphs, it will show where it has been for the past few seconds”.

I interpret this to mean that I alt-tab to the Task Manager (my fps drops to 8) and I look at the TM’s graph and note two numbers: xx.x/xx.x GB (xx%) and xx.x/xx.x GB of commiitted. If either of the left side values is “close” to the corresponding right side value, then it’s too tight. On my machine, I get 14.0/31.8 GB (44%) and 24.2/63.8 GB. That seems comfortable, hence my lack of this performance issue. Let me know if I’m reading you correctly here.

On my wife’s machine she gets 12.9/15.9 (80%) and 27.0/32.7 GB committed. These both seem awfully close. I assume that more RAM will address the first set of numbers, and that fiddling with swap files or paging will address the 2nd set. If the 2nd set is considered too close, how do I go about changing those numbers?

Thanks again, my wife sends her gratitude too.

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Its not as bad as I would have expected, but its not great either.

Yeah, more memory may address both. I would go there first. Then we can adjust the swap second. Adjusting it now without actually adding more memory will be a band-aid at best.

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Thanks guys for all your help! My husband just decided to buy me a new computer lol, so I don’t have any issues anymore and he doesn’t have to fiddle with it anymore (except he’s installing a bunch of stuff on it now heh).

Yay!

It’s brand new and he wiped it and put a new windows on it. He asked me to ask if there’s anything he should do to windows settings? Thanks

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I would run it as is for now. Uninstall any software that you don’t need that gets added sometimes to new systems.

He can set a swap file if he wants, just to pre-empt that. 32GB should be sufficient.

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what is swap file? Should i get my husband new ram? His are 32 in 2 slots.

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Simplest explanation?

Its extra space on the drive to hold stuff used by the system memory.

Bit more info:

Essentially, a space reserved on the computer’s storage drive (usually the C: drive) that gives Windows an extra place to store data that is used with system memory. Its part of what’s known as Virtual memory, which is a combination of the physical memory installed into the system, and the swap space Windows has assigned to use.

This game for whatever reason likes to offload game data to this location. Normally, Windows dynamically adjusts this as needed, however the game seems to have a knack for making the system mad, and can run out of virtual memory space rather than Windows giving it space it needs.

So we basically set it to a larger value and configure it to only stay at one specific size, which has been helping, but we should not need to do this normally. One of the many quirks this game has unfortunately.

Technically, that’s enough to run the game okay. Most players here run on 32 (as an average). Some have 16, other have way more. More won’t hurt anything, except your pocket. But make sure you get the right kind and speed that the system can use.

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he have G.SKILL Trident Z5 RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR5 5600, is that enough?

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That should be fine. Same speed I’m running, same amount.

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but he still have stuttering for no reason. do you suspect it could be GPU?

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ASUS TUF Gaming NVIDIA GeForce RTX 4070 Ti OC Edition Gaming Graphics Card (PCIe 4.0, 12GB GDDR6X, HDMI 2.1a, DisplayPort 1.4a) TUF-RTX4070TI-O12G-GAMING

this what we uses

31

Well, if we could get a copy of the FenrisDebug file from his system, that might help. This file is located in the Diablo IV installation folder. (default location is C:\Program Files (x86)\Diablo IV)

You can use pastebin.com to share the contents of the file.

1 Like
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I am her husband. Here link I 2025.01.31 17:08:36.302087 0 [Crash] User defined symbols path: D:\Diablo IV - Pastebin.com

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I found other link makes me rethink, what its the internet?? because of this made me notice.

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I 2025.01.31 17:08:36.421922 0 [Game] DirectStorage: Enabled

Right off the bat, this is known to cause some stuttering in some cases. You also have a WD Black, which is also suspected to have issues with this. I would visit WD/Sandisk support page and download their drive tool, check for a firmware update. Here is a link for your drive model:

https://support-en.sandisk.com/app/products/product-detailweb/p/8695

Good news, we can disable the Direct Storage for only this game directly:

To access the settings you do the following:

  • From the Battlenet App game page for Diablo IV, click the Gear Cog to the right of the play button.

  • In the menu that appears, click on Game settings.

  • On the next page, you should have an option for Additional command line arguments. Click the check box to enable.

  • You now should see a box that you can type in:

-disableds

  • This is used to disable Direct Storage

Other recommendations, based on your 4K, GPU and CPU and RAM settings:

  • DLSS set to Quality
  • FPS Capped to 75 (to start with)
  • Quality set to High (no Ray Tracing)

Try it with those settings first. The goal is to find an FPS that your system can play at with 4K resolution. You might have to go as low as 60FPS.

If 75FPS isn’t stable (you can monitor the FPS by hitting CTRL-R while in a town), you can try adjusting a few settings first:

  • Disable Chromatic Aberration
  • Disable Distortion
  • Change DLSS to Balanced

If none of that helps, then drop to 60FPS.

Here’s the thing:

You are running a 240hz monitor, which is great. But your setup is going to be trying to run 4K resolution. Aiming lower for an FPS cap will help the system not have to work so hard trying to maintain whatever its set to now. With this game, you want the FPS stable, not fluctuating. If you visit a blacksmith, the FPS should dip down for a brief moment, then go right back to where its capped and stay there.

If that is not happening, you need to make adjustments till it does.

Yes, its possible, but its more likely to be a local adjustment that we can make from how you are describing it. And it won’t hurt to try the things I suggested above.

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WD SSD i just bought recently to solve the problem, but it didnt. thats weird. His first SSD is crucial but reading speed is 3,500, lower than WD Black’s speed.

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I 2025.02.03 22:39:02.297372 0 [Crash] User defined symbols path: D:\Diablo IV - Pastebin.com still same problem :confused:

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I tried to rollback to older verison, 561.09 i think. It don’t work! ugh

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Rollback doesn’t always work.

In fact nVidia doesn’t even recommend it.

Their recommended method:

  • Uninstall the current driver
  • Install the driver you want

However the DDU tool can also remove the driver fully and resolve any lingering software hitches.

You can search for DDU, and you want to get it from Wagnarsoft.

Be sure to read their how to on how to use the tool properly.

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my husband decided to give up. We tried everything, Blizzard is not helping as well.