Whisper encounter bug

Hello, I’m playing Diablo 4 on my Xbox, my system is connected via hard line to my router, I’m having an issue with the whisper quests. I’m doing the first batch to earn whispers but the cull caldeum numbers keep resetting, I track it and I get to about 15 and it resets to one.
My username is AnnairaAnders for Blizzard and EpicFailMstr for xbox